Senior Site Director @ (September 2011 - November 2018)
Director of Site Operations @ (December 2009 - September 2011)
Director of Site Operations @ Stream Global Services (September 2007 - October 2009)
Senior Service Delivery Manager @ Stream Global Services (October 2005 - September 2007)
Senior Manager, Knowledge Management and Web Support Services @ (February 2003 - March 2004)
Senior Manager, APAC and Japan Consumer Services @ (November 2001 - February 2003)
Manager, North American Consumer Call Center @ (January 2000 - November 2001)
Senior Supervisor, Internet Support Services @ (May 1995 - January 2000)
Technical Support Analyst @ (July 1993 - May 1995)
Steve Cheeseman Education
Lane Community College
Associate's Degree (Computer Programming)
University of Oregon
Bachelor of Science (B.S.) (Business Administration)
Steve Cheeseman Skills
Call Center
Leadership
Outsourcing
Telecommunications
Service Delivery
Customer Experience
Training
Human Resources
Management
Process Improvement
BPO
Call Centers
Technical Support
Workforce Management
P&L Management
Negotiation
Customer Satisfaction
Operations Management
Team Building
Vendor Management
Recruiting
Avaya
Performance Management
Six Sigma
Contact Centers
Customer Service
Change Management
CRM
Coaching
Avaya Technologies
Public Speaking
Marketing
Strategy
Phone Coverage
Services
Microsoft Excel
Marketing Strategy
Sales
Steve Cheeseman Summary
Steve Cheeseman, based in Tempe, AZ, US, is currently a Vice President, TransPerfect Connect at TransPerfect. Steve Cheeseman brings experience from previous roles at Alorica and Stream Global Services. Steve Cheeseman holds a Associate's Degree in Computer Programming @ Lane Community College. With a robust skill set that includes Call Center, Leadership, Outsourcing, Telecommunications, Service Delivery and more. Steve Cheeseman has 2 emails and 1 mobile phone numbers on RocketReach.
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