Steve Bailey Email & Phone Number
Head of Complaints and Disrepair @ Sanctuary
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Steve Bailey Location
- Wilmslow, GB
Steve Bailey Work
- Head of Complaints and Disrepair @ (March 2023 - Present)
- Head of Complaints @ (January 2021 - January 2023)
- Complaints Transformation Consultant (Contract) @ McCarthy and Stone (January 2020 - December 2020)
- Interim Head of Compliance Monitoring (Contract) @ Shelby Finance Ltd (September 2019 - December 2019)
- Interim Head of Complaints and Quality Assurance Oversight (Contract) @ Shelby Finance Ltd (April 2019 - September 2019)
- Project Manager - Remediation (Contract) @ (December 2018 - March 2019)
- Interim Head of Complaints and Project Lead - Complaints Transformation (Contract) @ BrightHouse (December 2017 - November 2018)
- Project Lead - Complaints and Quality Assurance Transformation (Contract) @ (June 2017 - December 2017)
- Senior Regulatory Consultant - Complaints and Quality Assurance Transformation Project (Contract) @ (March 2016 - June 2017)
- Interim Head of Regulatory Risk (Operations and Technology) @ (April 2015 - December 2015)
- Interim Head of Complaints @ (July 2014 - March 2015)
- Lead Project Manager - Financial Services, Complaints and Quality Assurance Transformation (Contract) @ (October 2013 - July 2014)
- Interim Head of Complaints Management Information @ (March 2011 - October 2013)
- Head of Customer Experience and Complaint Handling @ (March 2009 - March 2011)
- Head of Regulatory Complaint Handling (Europe) @ (June 2005 - December 2008)
- Head of Operational Risk Management and Compliance Monitoring (Europe) @ (May 2002 - June 2005)
- Senior Compliance and Control Manager @ (December 2000 - May 2002)
- Internal Audit and Operational Risk Management (Various Roles) @ (June 1986 - December 2000)
Steve Bailey Skills
- Complaint Management
- Operational Risk
- Operational Risk Management
- Internal Audit
- Operations Management
- Customer Experience
- Change Management
- Quality Assurance
- Banking
- Stakeholder Management
- Financial Services
- Project Management
- Credit Cards
- Financial Risk
- Management
- Strategy
- Risk Management
Steve Bailey Summary
- Steve Bailey, based in Wilmslow, GB, is currently a Head of Complaints and Disrepair at Sanctuary. Steve Bailey brings experience from previous roles at The AA, McCarthy and Stone and Shelby Finance Ltd. With a robust skill set that includes Complaint Management, Operational Risk, Operational Risk Management, Internal Audit, Operations Management and more. Steve Bailey has 1 emails and 1 mobile phone numbers on RocketReach.
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