Sterling Ross Email & Phone Number

Customer Experience and Transformational Architect @ Horizon Blue Cross Blue Shield of New Jersey

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Sterling Ross Location

Tampa, FL, US

Sterling Ross Work

Customer Experience and Transformational Architect @ (July 2026 - Present)
CX Transformation Consultant @ (March 2025 - November 2025)
CX Consultant Architect @ (April 2024 - March 2025)
Consultant and SME and CX Program Manager @ (July 2023 - April 2024)
Customer Experience Architect (Consultant) @ (January 2022 - March 2023)
Customer Experience Architect Lead (Consultant) @ (February 2020 - July 2021)
Senior Project Manager @ (November 2018 - June 2019)
Product Manager @ (August 2014 - March 2018)
Senior Project Manager @ (August 2013 - July 2014)
CX Program Manager (Consultant) @ (November 2012 - August 2013)
Founder and CEO @ Sterling Systems Consulting (January 2000 - July 2012)
Program Manager - Contact Center Telecommunications Projects @ (September 2010 - May 2012)
Business Owner @ Sterling's Vending Services (January 2004 - January 2011)
Global Call Center Consultant @ (April 2005 - June 2008)
I.T. Project Manager and Systems Engineer - Consultant @ (January 2003 - January 2004)
Project Manager - Consultant @ (January 2002 - January 2003)
Systems Engineer | Administrator @ (January 2001 - January 2003)
I.T. Project Manager and Systems Engineer - Consultant @ (January 1999 - January 2001)
Lead Systems Engineer - Consultant @ (January 1998 - January 1999)
Tech Services Manager @ (September 1999 - December 1999)
Systems Engineer @ (January 1999 - January 1999)
Lead Systems Engineer and . Sales @ (January 1995 - January 1997)
Senior System Engineer @ (January 1998 - January 1999)
Senior Technician @ (January 1997 - January 1998)

Sterling Ross Education

Southern Oregon University
(Business)
2009-2011
Diablo Valley College
(Electrical Engineering)

Sterling Ross Skills

Product Management
Product Development
IT Management
Integration
Telecommunications
ITIL
Vendor Management
Software Documentation
Call Center
Program Management
Troubleshooting
Telephony
Change Management
Testing
Analysis
IVR
Software Installation
PMO
Business Analysis
CTI
VoIP
Visio
Process Improvement
Project Planning
Deployment
Operations Management
SQL
Requirements Analysis
Team Leadership
Business Intelligence
Security
Cisco
Quality Assurance
Administration
Disaster Recovery
Avaya
Data Center
MS Project
Process Engineering
SharePoint
Technical Training
Planning
Customer Relations
Documentation
Agile
Strategic Planning
Systems Analysis
Deliverables
Configuration Management
PMBOK
Call Monitoring
Genesys
SAN
Design

Sterling Ross Summary

Sterling Ross, based in Tampa, FL, US, is currently a Customer Experience and Transformational Architect at Horizon Blue Cross Blue Shield of New Jersey. Sterling Ross brings experience from previous roles at Mastercard, Genesys, U.S. Department of Labor and Servion Global Solutions. Sterling Ross holds a 2009 - 2011 Southern Oregon University. With a robust skill set that includes Product Management, Product Development, IT Management, Integration, Telecommunications and more. Sterling Ross has 1 emails and 1 mobile phone numbers on RocketReach.