SMS Datacenter Technology Stack

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly

Cisco Jabber lets you access presence, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing.

Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable and manageable call control and session management.

Cisco VoIP phone systems lets users make phone calls over an IP (Internet protocol) data network.

Microsoft Office 365 provides web, desktop, and mobile apps for outlook, word, excel, powerpoint, onenote, publisher, skype, onedrive, exchange online.

Microsoft Outlook is an personal information manager from microsoft which helps users communicate, manage schedules & find what they need quickly & easily.

AngularJS is a JavaScript-based open-source front-end web application framework mainly maintained by Google and by a community of individuals and corporations to address many of the challenges encountered in developing single-page applications.

Open source enterprise search platform.

Apache Struts is a free, open-source, MVC framework for creating elegant, modern Java web applications.

GIS software for creating maps, conducting spatial analysis and sharing intelligent visualizations.

ASP.net is an open source framework for building web applications and services with .NET and C#.

BizTalk Server is an Inter-Organizational Middleware System that enables companies to automate business processes.

BizTalk Server 2009 is a business process management server enables users to manage the audit trails of all management operation, connect business events or transactions.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

Apache JMeter™ application is OSS, a 100% Java application designed to load test functional behavior and measure performance

JUnit is a unit testing framework for the Java programming language. JUnit has been important in the development of test-driven development, and is one of a family of unit testing frameworks which is collectively known as xUnit that originated with SUnit.

Mocking framework for unit tests in Java.

The Apache Software Foundation is a cornerstone of the modern Open Source software ecosystem supporting some of the most widely used and important software solutions powering today's Internet economy.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.

Docker Cloud allows IT Ops team to deploy & manage Dockerized applications, from single container apps to distributed microservices stacks to any infrastructure.

GitLab is a web-based Git-repository manager with wiki, issue-tracking and CI/CD pipeline features, using an open-source license, developed by GitLab Inc.

GoDaddy's website builder, formally called Websites+ Marketing, is an online editing and publishing tool that helps users make a responsive website with no technical knowledge required.

IBM Tivoli provides Integrated Service Management software to help manage business value of IT's infrastructure

IBM Tivoli Monitoring products monitor the performance and availability of distributed operating systems and applications.

Apache Tomcat is an open source software implementation of the Java Servlet, JavaServer Pages, Java Expression Language and Java WebSocket.

Enterprise backup solutions for cloud, virtual, and physical environments. Back up and recover your critical business data.

Debian is an operating system with the set of basic programs and utilities that make the computer run.

Dell sells personal computers, servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players and also electronics built by other manufacturers. The company is well known for its innovations in sup...

Dell EMC VNX series is a family of unified hybrid flash storage arrays that combine block-based and file-based storage solutions in a single platform.

EMC Atmos is a cloud storage services platform developed by EMC Corporation. Atmos can be deployed as either a hardware appliance or as software in a virtual environment. The Atmos technology uses an object storage architecture designed to manage petabytes of information and billions of objects across multiple geographic locations as a single system.

EMC Avamar: Fast, efficient data backup and recovery through a complete software and hardware solution. Equipped with integrated variable-length deduplication technology, Avamar facilitates fast, daily full backups for virtual environments, remote offices, enterprise applications, network-attached storage (NAS) servers, and desktops/laptops.

EMC Elastic Cloud Storage (ECS), formerly Project Nile, is an object storage software product marketed by EMC Corporation. ECS was designed to adhere to several tenets of object storage, including scalability, data resiliency and to take advantage of existing or new commodity server hardware in order to manage costs. It is marketed as software-defined storage.

Atlassian Confluence is a knowledge management software with flexible customization, organization and a powerful search engine, empowering collaboration and innovation.

The EMC Documentum platform provides essential capabilities for managing enterprise content and is the foundation for enterprise content management and intelligent case management offerings. The Documentum platform adheres to the content management interoperability services standard and supports a broad range of operating systems.

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity.

Joomla is an open-source content management system which allows users to build websites & online applications, with site templates, and multi-language support.

Microsoft Project helps users plan projects and collaborate from virtually anywhere with the right tools for project managers, project teams, and decision makers.

Microsoft SharePoint is a web-based collaborative platform which is primarily used for storing and sharing documents, and communicating information across organization.

Business Intelligence Discoverer is an intuitive ad-hoc query, reporting, analysis, and Web-publishing tool that empowers business users at all levels of the organization to gain immediate access to information from data marts, data warehouses, online transaction processing systems and Oracle E-Business Suite.

Grafana is a convenient dashboard tool for visualizing time series data.

Informatica PowerCenter is a scalable, high-performance enterprise extract, transform, and load (ETL) tool that helps in data integration and supports the entire data integration lifecycle.

Microsoft SQL Server Reporting Services is a server-based report generating software system from Microsoft.

MicroStrategy helps business people make faster, better business decisions, empowering them with self-service tools to explore data and share insights in minutes. Simple drag-and-drop tools are paired with intuitive visualizations. Quick connections to any data source are combined with one click sharing of any insight.

Qlik Sense provides real-time sales analytics and transaction data for their entire enterprise all from within the one dashboard.

Cisco Edge Routers is a network router located at a network boundary designed for system administrators. It enables users to deliver consolidated computing, full media connectivity and offers integrated, wired and wireless access, HDMI and audio, USB, Bluetooth, and computing for all-in-one connectivity.

Cisco Routers provides intent-based networking for the WAN, LAN, and cloud. These routers include advanced analytics, application optimization, automated provisioning, and integrated security to deliver a complete solution.

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

Cisco Unified Contact Center Express (UCCX) is a "contact center in a box" that provides a secure and easy to deploy customer interaction management solution for up to 400 agents.

Cisco VPN is the designs, manufactures, and sells internet protocol based networking and other products related to the communications and information technology industry worldwide.

Cogent is an Internet Service Provider, offering internet, ethernet, and colocation services.

Fortinet is a provider of network security appliances that include firewalls, security gateways, and complementary products.

GoDaddy Inc. designs and develops cloud-based technology products for small businesses, Web design professionals, and individuals in the United States and internationally. It provides domain name registration product that enables to engage customers at the initial stage of establishing a digital identity; hosting products, such as shared Website hosting, Website hosting on virtual private servers and virtual dedicated servers, managed hosting, and security.

Cisco Unified Contact Center Enterprise helps businesses and organizations deliver a connected digital experience.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

ManageEngine ServiceDesk Plus is an ITIL-ready help desk software and with integrated asset and project management. Free trial available.

SAP Digital CRM is a simple, yet powerful CRM solution thats designed to help smaller sales teams get up and running in minutes.

Contact Form 7 is a tool to manage multiple contact forms.

Dynamics CRM is a customer relationship management solution from Microsoft, made available as cloud, on-premise or a hybrid solution.

SAP CRM application is an integrated CRM that targets midsize and large organizations in all industries.

Google Maps is a web-based service that enables users to find local businesses, view maps, get driving directions, and more.

Twitter is a microblogging and social networking service on which users post and interact with messages known as "tweets".

Yoast offers plugins to improve SEO and optimize web sites and blogs.

ManageEngine crafts the industry's broadest suite of IT management software.

Microsoft Access is a database management system that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-developmental tools.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Oracle 10g is the first database designed for enterprise grid computing, the most flexible and cost effective way to manage information and applications

Oracle8i is a small footprint Java-enabled database that brings enterprise applications to mobile devices such as laptops, handheld computers, PDAs.

Oracle9i is an internet-ready object-relational database management system (DMS) designed for application and web developers.

Oracle Forms is a software product for creating screens that interact with an Oracle database.

Red Hat is the leading provider of enterprise open source solutions, including high-performing Linux, cloud, container, and Kubernetes technologies.

Microsoft Dynamics with its intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives clients choice. Start with just what customrs need to run clients business and delight customers.

Microsoft Dynamics GP (formerly Great Plains) is a part of Microsoft Dynamic family which was designed for small and midsize business. It is a combination of business intelligence, collaboration and communication tools that connects the many moving parts of your organization, giving you better visibility into and control over whats going on in your

NCR Retail delivers software and hardware point of sale (POS) solutions for retailers, restaurants and venues.

SAP ECC R/3 is an on-premises enterprise resource planning and business management software. It helps unite all the key business functions such as finance, human resources, customer relationship management, supply chain or procurement.

SAP ERP is enterprise resource planning software developed by the German company SAP SE.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

SAP Logistics Execution is commonly-used software suite for warehouse management and control worldwide.It helps in automating processess, interfacing, dependencies and costs are significantly reduced.

Oracle Designer is a Computer-Aided Software Engineering (CASE) technology for modeling, designing and generating applications that are based on Oracle products

Oracle Human Resources (HR) is a proactive management solution that helps control costs while developing and supporting an effective workforce.