Simon Blair Email & Phone Number
General Manager | Benchmarking @ Australian Customer Experience Professionals Association (ACXPA)
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Simon Blair Location
- Melbourne, VIC, AU
Simon Blair Work
- General Manager | Benchmarking @ (September 2023 - Present)
- National Advisory Board Member @ (September 2022 - Present)
- Sales and Customer Service Trainer @ (October 2020 - Present)
- Director and Founder @ (April 2009 - Present)
- CX Consultant @ (April 2018 - July 2020)
- Head of Contact Centre Customer Experience @ (April 2005 - April 2009)
- Credit Cards Quality Manager @ (January 2003 - January 2005)
- Training Services Manager, Contact Centre Team Manager @ (January 2001 - January 2003)
- National Projects, Retention Coach, Complaints Manager, Sales Team Leader, Call Centre Consultant @ (April 1993 - October 2000)
Simon Blair Skills
- Assessment
- Business Development
- Business Process Improvement
- Call Centers
- Change Management
- Coaching
- Contact Centers
- Credit Cards
- Customer Contact
- Customer Experience
- Customer Experience Design
- Customer Experience Management
- Customer Experience Transformation
- Customer Retention
- Customer Satisfaction
- Customer Service
- Employee Training
- Lead Generation
- Leadership
- Management
- Mystery Shopping
- Outsourcing
- Performance Management
- Program Management
- Quality Management
- Reporting & Analysis
- Sales
- Stakeholder Management
- Start-ups
- Strategy
- Training
Simon Blair Summary
- Simon Blair, based in Melbourne, VIC, AU, is currently a General Manager | Benchmarking at Australian Customer Experience Professionals Association (ACXPA). Simon Blair brings experience from previous roles at Australian Customer Experience Professionals Association (ACXPA), CX Skills, Five Degrees and ALKHEMY. With a robust skill set that includes Assessment, Business Development, Business Process Improvement, Call Centers, Change Management and more. Simon Blair has 4 emails and 2 mobile phone numbers on RocketReach.
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