CX Skills — Australia's specialist training provider for customer service, contact centre and CX teams. We help Australian organisations lift customer satisfaction, reduce churn and build team capability through practical, expert-led training — not theory from a textbook. Rated 4.9/5 across hundreds of verified reviews and trusted by 400+ Australian organisations — from ASX-listed companies to banks, councils and government agencies. We're also the official Training Partner of the Australian Customer Experience Professionals Association (ACXPA), so our programs align with national standards and global best practice. We cover the full customer-facing skill set, beginner to advanced: Customer Service — phone, frontline, reception, tech support, public sector, difficult customers, email & live chat Call Centre / Contact Centre — role-based pathways for agents, team leaders and managers Customer Experience (CX) — including CX Management Fundamentals, which doubles as CCXP exam preparation Sales, Collections & Retention Workforce Optimisation (WFM) Mental Health & Resilience for customer-facing teams With 40+ ready-made courses — plus fully custom programs when you need something tailored. Flexible ways to learn: 📆 Public courses — enrol one person or a few, live online via Zoom from anywhere in Australia 🛠️ Private training — built for your team, delivered online or onsite 🖥️ Self-paced library — from $9/month per employee, 300+ short videos and 20+ structured pathways And you'll always know who's running your course. Our trainers are handpicked industry specialists — Daniel Ord, Simon Blair, Marc Carriere, the teams at Call Design and Humind, and founder Justin Tippett — people whose reputations are on the line every session. Ready to build capability with confidence? Contact us for a no-obligation chat about your requirements.
| Website | https://cxskills.com.au |
| Employees | 2 (0 on RocketReach) |
| Founded | 2018 |
| Address | 192 Wellington Parade, Melbourne, Victoria 3002, AU |
| Phone | +61 3 9419 2000 |
| Industry | Professional Training and Coaching, Lodging & Resorts, Hospitality |
| Keywords | Customer Experience Training, Contact Center Training, Customer Service Training, Call Center Training, Customer Service Skills, Cx Best Practices, Customer Experience Management, Online Training Courses, Professional Development, Contact Center Management, Customer Service Management, Customer Journey Mapping, Employee Training, Advanced Training Courses, Training Programs, Leadership Training, Communication Skills Training, Team Leadership |
| Competitors | Accenture, Wipro, McKinsey & Company, Gartner, Zendesk Sell, Qualtrics, Forrester, Vision Critical, CX Network, Temkin Group +39 more (view full list) |
| SIC | SIC Code 701 Companies, SIC Code 70 Companies |
| NAICS | NAICS Code 721 Companies, NAICS Code 72 Companies, NAICS Code 7211 Companies |
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CX Skills Questions
CX Skills is based in Melbourne, Victoria.
The NAICS codes for CX Skills are [721, 72, 7211].
The SIC codes for CX Skills are [701, 70].
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