Want your team to handle every customer conversation with more confidence and see the difference straight away? CX Skills is a specialist training company for customer service, contact centre, sales and CX teams. We don't do theory or fluff. Our trainers come from operations, so they know what it takes to deliver, and our courses change behaviour your customers notice. Rated 4.9/5 from hundreds of verified reviews, and trusted by 400+ organisations, from banks, utilities and tech companies to councils and government agencies. WHAT WE TRAIN • Customer service: phone, frontline, reception, tech support, public sector, difficult customers, email and live chat • Sales and collections: inbound and outbound sales, retention, collections • Call and contact centres: agents, team leaders and managers • Workforce optimisation (WFM) • Customer experience (CX): CX Management Fundamentals, journey mapping, customer-focused culture THREE WAYS TO TRAIN 📅 Public courses: book one ticket or a few, and join a small live online class from anywhere in Australia, New Zealand and the Asia Pacific. 👥 Private team training: any course run just for your team, online or onsite, and tailored to your systems and customers. 💻 Self-paced online: from $9 a month, with 400+ bite-size videos and 25+ learning pathways, including mental health and resilience. TRAINERS YOU CAN CHECK FIRST You'll always know who's running your course: Daniel Ord, Simon Blair, Marc Carriere, Nathan Burke, founder Justin Tippett, and our partners Call Design and Humind. We're also the official training partner of ACXPA, so our programs follow current industry standards and global best practice. 👉 See upcoming courses: cxskills.com.au/courses 👉 Talk to us about training your team: cxskills.com.au
| Website | https://cxskills.com.au |
| Employees | 2 (0 on RocketReach) |
| Founded | 2018 |
| Address | 192 Wellington Parade, Melbourne, Victoria 3002, AU |
| Phone | +61 3 9419 2000 |
| Industry | Professional Training and Coaching, Lodging & Resorts, Hospitality |
| Keywords | Customer Experience Training, Contact Center Training, Customer Service Training, Call Center Training, Customer Service Skills, Cx Best Practices, Customer Experience Management, Online Training Courses, Professional Development, Contact Center Management, Customer Service Management, Customer Journey Mapping, Employee Training, Advanced Training Courses, Training Programs, Leadership Training, Communication Skills Training, Team Leadership |
| Competitors | CX Network, Forrester, Gartner, McKinsey & Company, Accenture, Qualtrics, Wipro, Zendesk Sell, Vision Critical, Temkin Group +39 more (view full list) |
| SIC | SIC Code 70 Companies, SIC Code 701 Companies |
| NAICS | NAICS Code 72 Companies, NAICS Code 721 Companies, NAICS Code 7211 Companies |
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CX Skills Questions
CX Skills is based in Melbourne, Victoria.
The NAICS codes for CX Skills are [72, 721, 7211].
The SIC codes for CX Skills are [70, 701].
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