Australian Customer Experience Professionals Association (ACXPA) Information

ACXPA is a new industry association in Australia that has been designed to help Australian businesses deliver efficient and effective customer experiences via the phone, in-person or digital channels. As you can no longer look at any customer channel in isolation, ACXPA caters to people working in contact centres, customer experience (CX), digital service or in-person customer service. We’ll help share skills, insights and best-practice tips to ensure that however you manage customers, you’re going to be armed with the resources, network and support you need to succeed. ACXPA can help you to: • Optimise the customer experience to improve customer acquisition and retention. • Improve efficiency in servicing customers. • Optimise your customer channels including voice (i.e. contact centre), digital and in-person. • Improve your Employee Experience to increase engagement and retention. • Gain access to the latest industry insights and best-practice methodologies. We’re focused on providing exceptional value for our members including: ✅ Online symposiums and an on-demand video library of local best practice methodologies, tips and practical case studies. ✅  Exclusive industry insights including our monthly Call Centre Rankings Reports. ✅ Access to local events including site tours, industry insights, networking events, breakfast/lunch forums and more. ✅ Articles, tips and guides written by experts to educate, not sell. ✅ Practical tools and resources you can download including templates, guides, industry calculators, presentation decks and more. ✅ Private groups to connect and engage with other members in similar roles to network, share and support. ✅‎ Gamification that makes learning and making new connections fun and rewarding! Our Memberships start at just $197 per year and we have options for individuals, businesses and vendors. Please refer to our website for more information: https://acxpa.com.au