Shiveer Singh Email & Phone Number
Head of Compliance @ Response BPO
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Shiveer Singh Location
- Durban, KZN, ZA
Shiveer Singh Work
- Head of Compliance @ (February 2024 - Present)
- Head of Dialler @ (August 2021 - January 2024)
- Head of Data Management @ (August 2021 - January 2024)
- Technical Services Engineer @ (January 2021 - July 2021)
- Technical Service Engineer @ (January 2021 - July 2021)
- Business Analyst @ (October 2019 - January 2021)
- Business Intelligence Analyst @ (October 2017 - October 2019)
- Business Analyst @ (February 2016 - October 2017)
- Report Writer @ (August 2012 - February 2016)
- Developer @ (April 2011 - August 2012)
- Web Developer @ CCI South Africa (November 2006 - August 2012)
- Dialer Operations @ (March 2010 - February 2011)
- MIS Analyst @ (November 2006 - April 2010)
Shiveer Singh Education
- Rydalpark Secondary 2001-2005
- University of South Africa (UNISA)
Bachelor of Laws
- The Knowledge Academy
Practitioner Certificate in Data Protection (PC.dp.) – GDPR Practitioner
Shiveer Singh Skills
- ACD
- ASP.NET
- ASP.NET Web API
- Afrikaans
- Agile Project Management
- Attention to Detail
- Auditing
- Avaya
- Avaya Technologies
- BPO
- Business Analysis
- Business Analytics
- Business Development
- Business Forecasting
- Business Process Design
- Business Process Improvement
- CRM
- Call Center
- Call Center Development
- Call Centers
- Chatbot Development
- Client Relations
- Compliance Management
- Compliance Officers
- Compliance PCI
- Contact Centers
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Cybersecurity
- Data Analysis
- Data Governance
- Data Protection Manager
- Data Reporting
- Dialer Management
- Digital Transformation
- European Languages
- General Data Protection Regulation (GDPR)
- HubSpot
- Human Resources Information Systems (HRIS)
- ISO 27001 Lead Auditor
- IT Infrastructure Operations
- IVR
- Inbound Marketing
- Information Governance
- Information Technology Infrastructure
- Job Control Language (JCL)
- KPI Reporting
- Lead Generation
- Leadership
- Lean Process Improvement
- Management
- Managing Agents
- Microsoft Exchange
- Microsoft Office
- Microsoft Power BI
- Microsoft SQL Server
- Omni-Channel Marketing
- Operations Management
- Outsourcing
- Payment Card Industry Data Security Standard (PCI DSS)
- Payroll Analysis
- Payroll Processing
- Performance Management
- Policy Writing
- Predictive Dialers
- Process Flow Diagrams
- Project Management
- Quality Assurance
- Regulatory Compliance
- Risk Governance
- SOC 2
- SQL Server Analysis Services (SSAS)
- SQL Server Integration Services (SSIS)
- SQL Server Reporting Services (SSRS)
- Service Delivery
- SharePoint
- System Applications
- System Development
- Team Leadership
- Team Management
- Technical Support
- Telecommunications
- Telephony
- Troubleshooting
- U.S. Health Insurance Portability and Accountability Act (HIPAA)
- Visual Basic .NET (VB.NET)
- Web Application Development
- Web Development
- Workforce Management
- Zendesk
- Customer Relationship Management
Shiveer Singh Summary
- Shiveer Singh, based in Durban, KZN, ZA, is currently a Head of Compliance at Response BPO. Shiveer Singh brings experience from previous roles at Nutun and Connex One. Shiveer Singh holds a 2001 - 2005 Rydalpark Secondary. With a robust skill set that includes ACD, ASP.NET, ASP.NET Web API, Afrikaans, Agile Project Management and more. Shiveer Singh has 2 emails and 1 mobile phone numbers on RocketReach.
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