2013 -2014 Team Lead - Operations @ Sykes Enterprises, Incorporated
2002 -2013 Team Lead @ Sykes Enterprises, Incorporated
2012 -2012 Quality Team Lead @ Sykes Asia Inc
2011 -2011 Team Lead @ Sykes Asia Inc.
2007 -2009 Quality Assurance Coordinator @ SYKES Asia Inc
2007 -2007 Quality Assurance Coordinator @ SYKES Asia Inc
2006 -2007 Quality Assurance Coordinator @ SYKES Asia Inc
2005 -2006 Technical Support Engineer @ SYKES Asia Inc
2004 -2005 Senior Technical Support Engineer @ SYKES Asia Inc
2002 -2004 Technical Support Engineer @ SYKES Asia Inc
2003 -2003 Beta Technical Support Engineer @ Sykes Asia Inc.
2002 -2002 SALESMAN @ Sustain Trading Corporation
2000 -2001 OPERATIONS ANALYSTS 1 @
1999 -2000 JUNIOR OPERATIONS ANALYSTS @
1997 -1998 CUSTOMER SERVICE REPRESENTATIVE @ Perform Full O/S Backup
Sherwin Torres Education
AMA University
Bachelor of Science (B.S.) (Computer Science)
1992-1997
De La Salle Zobel
Sherwin Torres Skills
Process Improvement
Cross-functional Team Leadership
Team Management
BPO
Troubleshooting
Team Building
Customer Satisfaction
Windows
Unix
Java
SQL
Call Centers
System Administration
Team Leadership
Technical Support
Emotional Intelligence
Leadership
Delegation
Team Motivation
Communication
Executive Leadership
Thought Leadership
Career Management
Coaching
Performance Management
Public Speaking
Personal Development
Employee Engagement
Personal Branding
Value Propositions
Business Strategy
Organizational Leadership
Teamwork
Decision-Making
Critical Thinking
Driving Results
Management
Writing
Presentation Design
Presentations
Strategic Planning
Enterprise Marketing
Change Management
Life Skills
Customer Service
Sherwin Torres Summary
Sherwin Torres, based in Valenzuela, NCR, PH, is currently a Operations Manager at IntouchCX. Sherwin Torres brings experience from previous roles at Collective Solution, Majorel Philippines and Arvato Supply Chain Solutions. Sherwin Torres holds a 1992 - 1997 Bachelor of Science (B.S.) in Computer Science @ AMA University. With a robust skill set that includes Process Improvement, Cross-functional Team Leadership, Team Management, BPO, Troubleshooting and more. Sherwin Torres has 3 emails on RocketReach.
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