Shep Hyken Email & Phone Number

Shep Hyken Work

• 2024 -now High Point University CX Expert In Residence @ High Point University
• 2020 -2020 Live Fireside Chat Event @ Simplr
• 2020 -2020 Virtual Summit Keynote Speaker @ Northeast Iowa Community College
• 2020 -2020 Customer Service Speaker @ IMTS - Innovative Management & Technology Services, LLC (IMTS)
• 2020 -2020 Keynote Speaker with Live Q and A @ ManageCamp Inc.
• 2020 -2020 Customer Experience Live Webinar Speaker @ NICE
• 2020 -2020 Host and Master of Ceremonies for Virtual Event @ CallMiner
• 2020 -2020 Business Expert Webinar @ RingCentral
• 2020 -2020 Webinar Keynote Speaker @ Verizon
• now Business Webinar Keynote Speaker @ YPO
• 2020 -2020 Business Webinar Keynote Speaker @ YPO
• now Webinar Keynote Speaker @ Verizon
• 2020 -2020 Customer Service Keynote Presentation @ Simplify Compliance
• 2020 -2020 Customer Service Virtual Presentation and Q and A @ Verisk Financial
• now Customer Service Keynote Presentation @ Simplify Compliance
• 2020 -2020 Fireside Chat and Live Q and A with Customer Service Expert @ ServiceNow
• 2020 -2020 Customer Experience Speaker and Expert @ Tele Tech Co Inc
• now Customer Experience Guest Speaker @ Univision
• 2020 -2020 Customer Service Keynote Presentation @ Zebra Technologies
• now Fireside Chat and Live Q and A with Customer Service Expert @ ServiceNow
• now Customer Service Webinar Speaker @ Five9
• 2020 -2020 Customer Experience Guest Speaker @ Univision
• 2020 -2020 Customer Service Webinar Speaker @ Five9
• now Customer Service Keynote Presentation @ Zebra Technologies
• 2020 -2020 Customer Experience Presentations and Town Hall Leader @ First Abu Dhabi Bank (FAB)
• now Customer Service and Customer Experience Presentations @ First Abu Dhabi Bank (FAB)
• 2020 -2020 Keynote Customer Experience Speaker @ Pregis
• now Keynote Customer Experience Speaker @ Pregis
• now Keynote Speaker @ NSSF—The Firearm Industry Trade Association
• 2020 -2020 Keynote Speaker @ ITX Corp.
• now Keynote Speaker @ ITX Corp.
• 2020 -2020 Keynote Speaker @ NSSF—The Firearm Industry Trade Association
• 2020 -2020 Customer Experience Presentations @ First Abu Dhabi Bank (FAB)
• now General Session Keynote Presentation @ Agricultural Retailers Association
• now Customary Experience Keynote Presentation @ The Federal Savings Bank
• 2019 -2019 General Session Keynote Presentation @ Agricultural Retailers Association
• 2019 -2019 Customary Experience Keynote Presentation @ The Federal Savings Bank
• 2019 -2019 Keynote Presentation @ Pivara Trebjesa AD - AB InBev group
• now General Session Keynote Speaker @ Calabrio
• 2019 -2019 Customer Service and Customer Experience Presentations @ First Abu Dhabi Bank (FAB)
• now Customer Experience Presentation @ Francisco Partners
• now CX Summit Keynote Speaker @ TP
• 2019 -2019 Customer Experience Presentation @ Francisco Partners
• now Keynote Speaker @ Clayton Supply
• 2019 -2019 Customer Experience Presentation @ Keeley Construction Group
• 2019 -2019 General Session Keynote Speaker @ Calabrio
• now Customer Experience Keynote @ Self Storage Association (SSA) - USA
• now Customer Experience Keynote Speaker @ Benihana
• 2019 -2019 CX Summit Keynote Speaker @ TP
• now Morning Keynote Presentation @ Office Pride Commercial Cleaning Services
• 2019 -2019 Morning Keynote Presentation @ Office Pride Commercial Cleaning Services
• now Customer Service Keynote Speaker @ Spring Green
• 2019 -2019 Customer Experience Keynote Speaker @ Benihana
• 2019 -2019 Keynote Speaker @ Clayton Supply
• 2019 -2019 Customer Experience Keynote @ Self Storage Association (SSA) - USA
• now Customer Experience Keynote Speaker @ NAMM
• 2019 -2019 Customer Experience Keynote Speaker @ Clayton Supply
• now Customer Experience Keynote Speaker @ Integrity
• 2019 -2019 Customer Service Keynote Speaker @ Spring Green
• 2019 -2019 Customer Experience Keynote Speaker @ NAMM
• now Opening Customer Service Keynote Speaker @ CCW Digital
• 2019 -2019 Customer Experience Keynote Speaker @ Integrity
• 2019 -2019 Opening Customer Service Keynote Speaker @ CCW Digital
• 2019 -2019 Customer Experience Keynote Speaker @ AJPA
• now Customer Service Keynote Presentation @ Compass Professional Health Services
• 2019 -2019 Customer Service Keynote Speaker @ The Plumb Club Association, Inc.
• now Customer Experience Keynote Presentation @ Comcast
  View Department
• 2019 -2019 Customer Service Keynote Speaker @ NSSF—The Firearm Industry Trade Association
• now Customer Experience Keynote Speaker @ Francisco Partners
• 2019 -2019 Customer Experience Keynote Speaker @ Francisco Partners
• 2017 -2023 C-Suite Advisor and a C-Suite Radio Host @ C-Suite Network Women's Coaching & Consulting Council
• 2019 -2019 Customer Service Keynote Presentation @ Compass Professional Health Services
• now Customer Service Keynote Presentation @ Tigo Guatemala
• 2019 -2019 Customer Experience Keynote Presentation @ Comcast
  View Department
• now Social Customer Service Speaker @ Social Media Marketing World
• now Customer Service Virtual Presentation and Q and A @ Verisk Financial
• 2019 -2019 Customer Service Keynote Speaker @ Tacony Corporation
• now Keynote Speaker @ International Franchise Association
• 2019 -2019 Customer Experience Keynote Speaker @ UniGroup
• 2019 -2019 Keynote Speaker @ Whataburger
• now Customer Experience Presentations and Town Hall Leader @ First Abu Dhabi Bank (FAB)
• now Keynote Speaker @ Volkswagen Group Australia
• 2019 -2019 Opening Keynote Speaker @ VisitDallas - Dallas Delivers
• 2019 -2019 Customer Service Breakout Session Conference Speaker @ UniGroup
• now Keynote Speaker @ ClickSoftware
• 2019 -2019 Customer Service Keynote Presentation @ Tigo Guatemala
• 2019 -2019 Social Customer Service Speaker @ Social Media Marketing World
• now Customer Service Keynote Presentation @ NRG Energy
• now Keynote Speaker @ BASF
• 2019 -2019 Customer Experience Keynote Presentation @ Bobcat Company
  View Department
• now Keynote Speaker @ Auto-Owners Insurance
• 2019 -2019 Keynote Speaker @ International Franchise Association
• now Keynote Presentation @ Cafam Colombia
• 2019 -2019 Keynote Presentation @ Mastercard
• now Customer Service Presentation @ ACTEON North America
• 2019 -2019 Keynote Speaker @ Volkswagen Group Australia
• now Keynote Presentation at Senior Management Meeting @ Portfolio of the Civil Service
• 2019 -2019 Keynote Presentation @ Medical Facilities of America
• 2019 -2019 Expo Keynote Speaker @ River Valley Bank
• now Forum mastery Day Host and Panel Discussion Host @ Copperberg
• 2019 -2019 Keynote Speaker @ Vantis Life Insurance Company
• now Opening Keynote Speaker @ Colombian Contact & BPO Association
• now Customer Experience Keynote Presentation @ Luxury Coach & Transportation Magazine
• 2018 -2018 Customer Service Keynote Presentation @ NRG Energy
• 2018 -2018 Keynote Speaker @ PACCAR
• now Keynote Presentation @ Pivara Trebjesa AD - AB InBev group
• 2018 -2018 Keynote Speaker @ ClickSoftware
• now Customer Service Presentation @ NAMM
• 2018 -2018 General Session Keynote @ Calabrio
• 2018 -2018 Customer Servie Keynote Speaker @ Sub-Zero Group, Inc.
• 2016 -2019 Continuing Education Accredited Curriculum Developer and Facilitator @ XTRAcredits
• now Keynote Speaker @ 12th Man Foundation
• 2018 -2018 Franchise Meeting Keynote Speaker @ PostNet International Franchise Corporation
• 2018 -2018 Customer Experience Speaker @ Dreamforce
• now Customer Experience Presentation @ Keeley Construction Group
• 2018 -2018 Keynote Speaker @ Pratt & Whitney
• now Keynote Presentation @ Dal-Tile LLC
• now Keynote Presentation @ C.R. England
• 2018 -2018 Custome Service Keynote Speaker @ Volkswagen Group Australia
• now Keynote Speaker @ FedEx
• 2018 -2018 Keynote Speaker @ Trek Bicycle
• now CEO Event Keynote Speech @ Turkish Airlines
• 2018 -2018 Keynote Speaker @ Pet Butler
• now Customer Service Keynote Presentation @ IQPC Asia
• 2018 -2018 Keynote Speaker @ BASF
• 2018 -2018 Keynote Presentation @ Cafam Colombia
• now Customer Service Seminar @ Civil Service College
• 2018 -2018 Keynote Speaker @ Zoovu
• now Customer Service Workshop @ Kumon North America, Inc.
• 2014 -2015 President 2014-2015 @ National Speaker Association - DC Metro area
• 2018 -2018 Keynote Speaker @ Servpro
• 2018 -2018 Keynote Speaker @ Auto-Owners Insurance
• now Customer Service Breakout Session @ 2015 C-Suite Conference
• 2018 -2018 Keynote Speaker @ JLL
• now Customer Service Speaker and Influencer @ IBM Amplify 2015
• 2018 -2019 Customer Service Keynote Speaker @ WOWCX
• now Customer Experience Keynote Presentation @ TMI Malaysia
• now Customer Service Lunch and Learn @ SAP
• 2018 -2018 Customer Experience Keynote Presentation @ Luxury Coach & Transportation Magazine
• 2018 -2018 Opening Keynote Speaker @ Colombian Contact & BPO Association
• now Customer Service Keynote Speaker @ The Plumb Club Association, Inc.
• now Customer Experience Keynote Speaker @ AJPA
• 2018 -2018 Keynote Presentation at Senior Management Meeting @ Portfolio of the Civil Service
• now Customer Service Presentations @ Mitre 10 (New Zealand) Limited
• 2018 -2018 Customer Service Presentation @ ACTEON North America
• 2018 -2018 Company Meeting Keynote Presentation @ Delta Defense LLC
• now Opening Keynote Speaker @ Abbott
• now Customer Service Speaker @ International Franchise Association
• 2018 -2018 Forum mastery Day Host and Panel Discussion Host @ Copperberg
• now Opening Keynote Speaker @ South Dakota Department of Tourism
• 2018 -2018 Keynote Presentation @ Kienstra Co
• 2018 -2018 Keynote Speaker @ BRIGHTSTAR HEALTHCARE
• now Customer Service Keynote Speaker @ Ace Hardware Corporation
• now Customer Service Panel @ Social Media Today, LLC
• 2018 -2018 Keynote Speaker @ Technology Assurance Group, Inc.
• now Closing General Session Keynote @ Honey Baked Ham Company
• 2018 -2018 Keynote Presentation @ North
• now Customer Service Keynote Speaker @ Tacony Corporation
• 2018 -2018 Custoemr Experience Keynote Speaker @ YPO
• now Keynote Speaker at All Company Event @ Lynch Motor Vehicle Group
• 2018 -2018 Session Speaker @ Social Media Marketing World
• 2018 -2018 Keynote Speaker @ VisitDallas - Dallas Delivers
• now Customer Service Presentation at Mitre 10's 40th Birthday and Conference @ Mitre 10 (New Zealand) Limited
• now Customer Experience Keynote Speaker @ UniGroup
• 2018 -2018 Opening Keynote Speaker @ Procter & Gamble
• now Keynote Speaker at the Ace Group Leaders Conference @ Ace Hardware Corporation
• 2018 -2018 Keynote Speech @ Erb Equipment Co.
• now Speaker at All Employee Meeting: How to Create An Amazing Customer Experience @ AvMed
• 2018 -2018 Customer Service Presentation @ NAMM
• now Customer Experience Program: Keynote Speaker and Panel Facilitator @ NICE
• 2017 -2017 Breakout Session Speaker @ Dreamforce
• now Keynote Speaker at Company Awards and Recognition Event @ Busey
• 2017 -2017 Customer Service Keynote Speaker @ Volkswagen Group Australia
• 2017 -2017 Keynote Speaker @ Select Sires Inc.
• now Keynote Speaker at Aptean Users Conference @ Aptean
• now Speaker at Manager's Meeting: "Change, Grow, Succeed" @ StarGas Petro
• 2017 -2017 Keynote Presentations @ Great Clips Inc.
• now Keynote Speaker at Annual Meeting @ Frost & Sullivan
• 1983 -now CAO (Chief Amazement Officer), Customer Service Speaker, Customer Experience Expert, Podcast Host @ Shepard Presentations, LLC
• now Keynote Speaker: The Amazement Revolution @ Lexus
• 1983 -now Opening Session Keynote Speaker @ Shepard Presentations, LLC
• 1983 -now Keynote Speaker @ Shepard Presentations, LLC
• now Moments of Magic Customer Service Webinar @ Microsoft
• now Customer Service Breakout Session Conference Speaker @ UniGroup
• now The Power of "I" Presentation @ SugarCRM
• now Keynote: How To Create An Amazing Customer Experience @ Discover Financial Services
• now How to Deliver Amazing Customer Service - 2014 North America Store Managers Meeting @ Lennox Benelux BV
• now Keynote Opening Speaker for Company Meeting @ John Deere
• now How to Provide Amazing Customer Service @ AllClear ID
• now Keynote Speaker @ Whataburger
• now Keynote Customer Service Speaker @ Parature
• now Customer Service Presentation @ Partners Rental Purchase
• now Keynote Customer Service Speech Annual Meeting @ Honeywell
• now Opening Keynote Speaker @ VisitDallas - Dallas Delivers
• now Customer Experience Keynote Presentation @ Bobcat Company
  View Department
• now Keynote Presentation @ Mastercard
• now Keynote Presentation @ Medical Facilities of America
• now Expo Keynote Speaker @ River Valley Bank
• now Keynote Speaker @ Vantis Life Insurance Company
• now Keynote Speaker @ PACCAR
• now Customer Servie Keynote Speaker @ Sub-Zero Group, Inc.
• now Franchise Meeting Keynote Speaker @ PostNet International Franchise Corporation
• now Keynote Speaker @ Pratt & Whitney
• now Customer Experience Speaker @ Dreamforce
• now Keynote Speaker @ Trek Bicycle
• now Keynote Speaker @ Pet Butler
• now Keynote Speaker @ JLL
• now Keynote Speaker @ Servpro
• now Keynote Speaker @ Zoovu
• now Keynote Speaker @ BRIGHTSTAR HEALTHCARE
• now Keynote Presentation @ Kienstra Co
• now Keynote Presentation @ North
• now Keynote Speaker @ Technology Assurance Group, Inc.
• now Opening Keynote Speaker @ Procter & Gamble
• now Custoemr Experience Keynote Speaker @ YPO
• now Keynote Speech @ Erb Equipment Co.
• now Breakout Session Speaker @ Dreamforce
• now Keynote Speaker @ Select Sires Inc.
• now Road SHow Keynote Speaker @ Talkdesk
• now Customer Service Keynote Presentation @ Main Event
• now Keynote Speaker @ ICMI
• now Customer Service Keynote Speaker @ University of Colorado Denver
• now Customer Service Keynote Speaker @ Pulte Mortgage
• now Keynote Speaker @ ServiceNow Partners
• now Opening Keynote Speaker @ SOCAP International
• now Keynote Speaker @ Häagen-Dazs Shops
• now Keynote Speaker @ Pregis
• now Session Speaker @ Social Media Marketing World
• now Keynote Speaker @ United Hardware
• now Customer Experience Keynote @ CallMiner
• now Keynote Speech @ Michigan Schools and Government Credit Union
• now Customer Service Keynote Speech @ Crown Vision Center
• now Celebration Kickoff Keynote Speaker @ Front Porch Communities & Services
• now Customer Service Presentation @ NICE
• 2016 -2016 Customer Servcie Presentations on NICE Roadshow @ NICE
• now Opening Keynote Speaker @ Primary Residential Mortgage
• now Customer Service Presentation @ The Pinnacle Corporation
• now Closing Keynote Speaker @ Rabobank North America
• now Annual Meeting Keynote Speaker @ McKee Foods Corporation
• now Opening Keynote @ The Private Bank
• now Closing Keynote Speaker @ The LEAP Foundation, Inc.
• now Customer Service Webinar @ Business 21 Training
• now Customer Experience Keynote Speaker @ Wunderman
• now Keynote Speaker @ Liberty Tax Service
• now Influencer at Pegaworld @ Pegasystems
• now Customer Service Speech @ TazWorks
• now Customer Service Keynote @ Verizon
• now Customer Service Keynote @ Westminster College (MO)
• now Opening Keynote @ Murphy Business & Financial Corporation
• now Recognition Keynote Speaker @ Crown Vision Center
• now Customer Service Speaker @ The Institutes Knowledge Group
• now Series Pass Webcast Guest @ Salesforce
• now Customer Service Keynote @ Mercy
• now Customer Service Keynote Speaker @ Lexus
• now Keynote Speaker @ METAL MEN
• now Customer Service Keynote Speaker @ South Dakota Department of Economics
• now Keynote Speaker @ Optiport
• now Keynote Speech @ Opti-Port
• now Keynote Speaker @ Mackay Roundtable meeting
• now IBM Futurist @ MarTech Conference
• now Keynote Presentation @ GIANT Food Stores, LLC
• now Keynote Speech @ Purina Mills, LLC
• now Customer Service Keynote Speaker @ Kaplan Medical
• now Opening Keynote Speaker @ Execs In The Know
• now Opening Keynote Speaker @ AMT - The Association For Manufacturing Technology
• 2015 -2016 Host of Amazing Business Radio @ CBS Radio
• 2015 -2016 Lecturer of Customer Experience @ Tarkenton Institute
• now Customer Service Keynote @ HDI
• now Customer Service Keynote @ C-Suite Network Conference
• now Customer Service Keynote @ Public Service Credit Union
• now Customer Service Keynote @ Crowley
• now SAP Hybris Customer Days Expert Panel @ SAP
• now Customer Experience Futurist @ IBM
• now Keynote Speech and Customer Service Workshop @ WinCo Foods
• now Keynote Speech for Managers Meeting @ Unos Chicago Bar & Grill
• now Keynote Speaker @ PURE GROUP OF COMPANIES LTD
• now Keynote Speaker @ Total Hockey
• now Customer Service Keynote Presentation @ OREMOR Automotive Group
• now 90-Minute Keynote Presentation @ Christian Brothers Automotive
• now Keynote Customer Service Presentation and Client Experience Innovation Incubator @ Faegre Baker Daniels LLP
• now 90 Minute Customer Service Presentation @ Blatchford Solutions
• now Customer Service Webinar @ SAP
• now Opening Keynote Speaker @ Ace Hardware Corporation
• now Webinar @ Right Star Systems
• now Webinar @ Citrix
• now Keynote Customer Service Presentation @ Bath Planet
• now Customer Service Presentation @ ProSys Information Systems
• now Customer Experience Keynote Presentaiton @ Lexus
• now Customer Service Keynote Presentation @ KFSA
• now Create Amazing Guest Service Experiences Presentation @ Deer Valley Resort
• now Master Leadership Class @ FOCUS St. Louis
• now The Customer Collaboration Sales Summit @ Cisco
• now Best Thinkers Webinar @ Social Media Today, LLC
• now Customer Service Program @ Origin Group
• now Webinar: How Social Media has Changed the Call Center Game FOREVER @ Fonolo
• now Customer Service Keynote Presentaiton @ Ace Hardware Corporation
• 2014 -2014 Customer Service Presentation @ Scott Air Force Base
• now Customer Service Webinar @ New Voice Media
• now Customer Service Presentaion @ Webster University
• now Keynote Speaker at Annual Customer Service Meeting @ Grant's Farm
• now Multiple Customer Service Presentations @ Health Connect Partners (HCP)
• now 90 Minute Customer Service Presentation @ Four Seasons Hotels and Resorts
• now Customer Service Panel Member @ Social Shake Up
• now Keynote Customer Service Speech @ Clinisys
• now Opening Keynote Speaker for Service of Excellence Conference @ Liberty Mutual Insurance
• now Keynote Customer Service Speech for Company Meeting @ PCSI - Professional Contract Services, Inc
• now Customer Service Presentation at Advanced marketing Bootcamp @ Oticon USA
• now 90 minute Customer Service Presentation @ ImageFIRST
• now Opening Keynote Annual Franchise Convention @ Hungry Howie's Pizza
• now Multiple Customer Service Presentations @ Kyocera Mita
• now Customer Service Webinar @ Allstate
• now Keynote Speaker at National Management Meeting @ MetLife
• now Keynote on Customer Service @ Airport Experience News
• now Keynote on Customer Servcie and Loyalty @ BRIGHTSTAR HEALTHCARE
• now Keynote Speaker on Customer Service @ Marco's Pizza (Marco's Franchising, LLC)
• now General Session Customer Service Speaker @ California Bank & Trust
• now Keynote speaker on customer service and loyalty @ California Bank & Trust
• now Multiple Keynote Sessions on Customer Service for company-wide meeting. @ Sandvik Coromant
• now Keynote Customer Service Speaker for Dealer Meeting @ MetroPCS
• now Closing general session speaker on customer service @ Crown Council
• now After-dinner motivational speaker - entertainment with a customer service message @ DiaSorin
• now Keynote Speaker @ Schnuck Markets, Inc.
• now Super Session Speaker on Customer Service @ International Franchise Association
• 2005 -2010 GIC (Guy In Charge) @ BizComix
• now Customer service webinar speaker for Deluxe clients. @ Deluxe
• now Customer Servivce speaker and consultant @ ITX Corp.
• now Motivational Speaker - customer service and success strategies @ University of Missouri St. Louis College of Business
• now Customer Service Speaker for association executives @ The Adventure LLC
• now Customer Service Speaker and Trainer for Top Retailers @ Bridgestone Americas
• now Motivational Keynote Speaker on Customer Serivce for Franchise Meeting @ Lenny's Sub Shop
• now Provided a customer Service Trainer for Employee Meeting @ Eckert's
• now Customer Service Speaker with a Focus on Internal Customer Service @ Love Funding
• now Customer service speaker for annual convention customer service workshop @ Regis Corporation