Shep Hyken Email & Phone Number

CAO (Chief Amazement Officer), Customer Service Speaker, Customer Experience Expert, Podcast Host @ Shepard Presentations, LLC

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Shep Hyken Location

St. Louis, MO, US

Shep Hyken Work

CAO (Chief Amazement Officer), Customer Service Speaker, Customer Experience Expert, Podcast Host @ (August 1983 - Present)
Opening Session Keynote Speaker @ (August 1983 - Present)
Keynote Speaker @ (August 1983 - Present)
High Point University CX Expert In Residence @ (September 2024 - Present)
C-Suite Advisor and a C-Suite Radio Host @ (January 2017 - December 2023)
Live Fireside Chat Event @ Simplr (November 2020 - November 2020)
Customer Service Speaker @ (October 2020 - October 2020)
Virtual Summit Keynote Speaker @ (October 2020 - October 2020)
Customer Experience Live Webinar Speaker @ (September 2020 - September 2020)
Keynote Speaker with Live Q and A @ (September 2020 - September 2020)
Host and Master of Ceremonies for Virtual Event @ (August 2020 - August 2020)
Business Expert Webinar @ (August 2020 - August 2020)
Business Webinar Keynote Speaker @ (July 2020 - July 2020)
Webinar Keynote Speaker @ (July 2020 - July 2020)
Customer Service Keynote Presentation @ (July 2020 - July 2020)
Customer Service Virtual Presentation and Q and A @ (June 2020 - June 2020)
Customer Experience Speaker and Expert @ (May 2020 - June 2020)
Customer Experience Guest Speaker @ (May 2020 - May 2020)
Fireside Chat and Live Q and A with Customer Service Expert @ (May 2020 - May 2020)
Customer Service Webinar Speaker @ (May 2020 - May 2020)
Customer Service Keynote Presentation @ (May 2020 - May 2020)
Customer Experience Presentations and Town Hall Leader @ First Abu Dhabi Bank (FAB) (February 2020 - February 2020)
Customer Experience Presentations @ First Abu Dhabi Bank (FAB) (January 2020 - January 2020)
Keynote Customer Experience Speaker @ (February 2020 - February 2020)
Keynote Speaker @ (January 2020 - January 2020)
Keynote Speaker @ (January 2020 - January 2020)
General Session Keynote Presentation @ (December 2019 - December 2019)
Customary Experience Keynote Presentation @ (December 2019 - December 2019)
Keynote Presentation @ (November 2019 - November 2019)
Customer Service and Customer Experience Presentations @ First Abu Dhabi Bank (FAB) (November 2019 - November 2019)
Continuing Education Accredited Curriculum Developer and Facilitator @ XTRAcredits (October 2016 - November 2019)
Customer Experience Presentation @ (October 2019 - October 2019)
General Session Keynote Speaker @ (October 2019 - October 2019)
Customer Experience Presentation @ (October 2019 - October 2019)
CX Summit Keynote Speaker @ (October 2019 - October 2019)
Keynote Speaker @ (September 2019 - September 2019)
Customer Experience Keynote Speaker @ (August 2019 - August 2019)
Customer Experience Keynote @ Self Storage Association (SSA) - USA (September 2019 - September 2019)
Customer Experience Keynote Speaker @ (September 2019 - September 2019)
Morning Keynote Presentation @ (September 2019 - September 2019)
Customer Service Keynote Speaker @ (August 2019 - August 2019)
Customer Experience Keynote Speaker @ (July 2019 - July 2019)
Customer Service Keynote Speaker @ (June 2019 - June 2019)
Customer Service Keynote Speaker @ (June 2019 - June 2019)
Customer Experience Keynote Speaker @ (June 2019 - June 2019)
Opening Customer Service Keynote Speaker @ CCW Digital (June 2019 - June 2019)
Customer Experience Keynote Speaker @ AJPA (June 2019 - June 2019)
Customer Service Keynote Speaker @ (June 2018 - June 2019)
Customer Service Keynote Presentation @ (May 2019 - May 2019)
Customer Experience Keynote Presentation @ (May 2019 - May 2019)
Customer Experience Keynote Speaker @ (May 2019 - May 2019)
Customer Service Keynote Speaker @ (May 2019 - May 2019)
Customer Experience Keynote Speaker @ (May 2019 - May 2019)
Customer Service Keynote Presentation @ (March 2019 - March 2019)
Social Customer Service Speaker @ Social Media Marketing World (March 2019 - March 2019)
Customer Service Breakout Session Conference Speaker @ (March 2019 - March 2019)
Keynote Speaker @ (March 2019 - March 2019)
Opening Keynote Speaker @ (March 2019 - March 2019)
Customer Experience Keynote Presentation @ (February 2019 - February 2019)
Keynote Speaker @ (February 2019 - February 2019)
Keynote Presentation @ (February 2019 - February 2019)
Keynote Presentation @ (February 2019 - February 2019)
Keynote Speaker @ (February 2019 - February 2019)
Expo Keynote Speaker @ (January 2019 - January 2019)
Keynote Speaker @ (January 2019 - January 2019)
General Session Keynote @ (October 2018 - October 2018)
Keynote Speaker @ (October 2018 - October 2018)
Customer Service Keynote Presentation @ (October 2018 - October 2018)
Keynote Speaker @ (October 2018 - October 2018)
Customer Servie Keynote Speaker @ (October 2018 - October 2018)
Franchise Meeting Keynote Speaker @ (September 2018 - September 2018)
Keynote Speaker @ (September 2018 - September 2018)
Customer Experience Speaker @ (September 2018 - September 2018)
Keynote Speaker @ (September 2018 - September 2018)
Custome Service Keynote Speaker @ (September 2018 - September 2018)
Keynote Speaker @ (August 2018 - August 2018)
Keynote Speaker @ (August 2018 - August 2018)
Keynote Speaker @ (June 2018 - June 2018)
Keynote Presentation @ (June 2018 - June 2018)
Keynote Speaker @ (June 2018 - June 2018)
Keynote Speaker @ (June 2018 - June 2018)
Keynote Speaker @ (June 2018 - June 2018)
Company Meeting Keynote Presentation @ (May 2018 - June 2018)
Customer Service Presentation @ ACTEON North America (May 2018 - May 2018)
Keynote Presentation at Senior Management Meeting @ Portfolio of the Civil Service (May 2018 - May 2018)
Forum mastery Day Host and Panel Discussion Host @ (May 2018 - May 2018)
Opening Keynote Speaker @ Colombian Contact & BPO Association (May 2018 - May 2018)
Customer Experience Keynote Presentation @ Luxury Coach & Transportation Magazine (May 2018 - May 2018)
Keynote Speaker @ (April 2018 - April 2018)
Keynote Presentation @ (April 2018 - April 2018)
Keynote Presentation @ (April 2018 - April 2018)
Keynote Speaker @ (April 2018 - April 2018)
Opening Keynote Speaker @ (March 2018 - March 2018)
Session Speaker @ Social Media Marketing World (March 2018 - March 2018)
Keynote Speaker @ (March 2018 - March 2018)
Custoemr Experience Keynote Speaker @ (March 2018 - March 2018)
Keynote Speech @ (January 2018 - January 2018)
Customer Service Presentation @ (January 2018 - January 2018)
Breakout Session Speaker @ (November 2017 - November 2017)
Keynote Presentations @ (September 2017 - October 2017)
Keynote Speaker @ (September 2017 - September 2017)
Customer Service Keynote Speaker @ (September 2017 - September 2017)
Keynote Speaker @ (August 2017 - August 2017)
Customer Service Keynote Presentations @ (August 2017 - August 2017)
Road SHow Keynote Speaker @ (August 2017 - August 2017)
Customer Service Keynote Presentation @ (July 2017 - July 2017)
Keynote Speaker @ (May 2017 - May 2017)
Customer Service Keynote Speaker @ (May 2017 - May 2017)
Keynote Presentation @ (April 2017 - April 2017)
Customer Service Keynote Speaker @ (April 2017 - April 2017)
Keynote Speaker @ (April 2017 - April 2017)
Opening Keynote Speaker @ (April 2017 - April 2017)
Keynote Speaker @ (March 2017 - March 2017)
Keynote Speaker @ (March 2017 - March 2017)
Session Speaker @ Social Media Marketing World (March 2017 - March 2017)
Keynote Presentation @ (February 2017 - February 2017)
Keynote Speaker @ (January 2017 - January 2017)
Customer Experience Keynote @ (November 2016 - November 2016)
Keynote Speaker @ (November 2016 - November 2016)
Keynote Speech @ (October 2016 - October 2016)
Customer Service Keynote Speech @ (October 2016 - October 2016)
Celebration Kickoff Keynote Speaker @ (October 2016 - October 2016)
Customer Service Presentation @ (October 2016 - October 2016)
Customer Servcie Presentations on NICE Roadshow @ (September 2016 - October 2016)
Opening Keynote Speaker @ (September 2016 - September 2016)
Opening Keynote Speaker @ (September 2016 - September 2016)
Customer Service Presentation @ (September 2016 - September 2016)
Closing Keynote Speaker @ (September 2016 - September 2016)
Annual Meeting Keynote Speaker @ (August 2016 - August 2016)
Opening Keynote @ The Private Bank (August 2016 - August 2016)
Closing Keynote Speaker @ (July 2016 - July 2016)
Customer Service Webinar @ (July 2016 - July 2016)
Customer Experience Keynote Speaker @ (July 2016 - July 2016)
Keynote Speaker @ (June 2016 - June 2016)
Influencer at Pegaworld @ (June 2016 - June 2016)
Customer Service Speech @ (May 2016 - May 2016)
Customer Service Keynote @ (May 2016 - May 2016)
Customer Service Keynote @ (May 2016 - May 2016)
Opening Keynote @ (May 2016 - May 2016)
Recognition Keynote Speaker @ (May 2016 - May 2016)
Customer Service Speaker @ (May 2016 - May 2016)
Series Pass Webcast Guest @ (May 2016 - May 2016)
Customer Service Keynote @ (April 2016 - April 2016)
Customer Service Keynote Speaker @ (April 2016 - April 2016)
Keynote Speaker @ (April 2016 - April 2016)
Customer Service Keynote Speaker @ South Dakota Department of Economics (April 2016 - April 2016)
Keynote Speaker @ Optiport (April 2016 - April 2016)
Keynote Speech @ (April 2016 - April 2016)
Keynote Speaker @ Mackay Roundtable meeting (April 2016 - April 2016)
IBM Futurist @ (March 2016 - March 2016)
Keynote Presentation @ (March 2016 - March 2016)
Keynote Speech @ Purina Mills, LLC (February 2016 - February 2016)
Customer Service Keynote Speaker @ Kaplan Medical (February 2016 - February 2016)
Opening Keynote Speaker @ (February 2016 - February 2016)
CEO Event Keynote Speech @ (January 2016 - January 2016)
Opening Keynote Speaker @ (January 2016 - January 2016)
Host of Amazing Business Radio @ (March 2015 - January 2016)
Lecturer of Customer Experience @ (January 2015 - January 2016)
Customer Service Keynote @ (November 2015 - November 2015)
Customer Service Keynote @ C-Suite Network Conference (November 2015 - November 2015)
Customer Service Keynote @ Public Service Credit Union (October 2015 - October 2015)
Customer Service Keynote @ (October 2015 - October 2015)
SAP Hybris Customer Days Expert Panel @ (October 2015 - October 2015)
Customer Experience Futurist @ (October 2015 - October 2015)
Customer Service Keynote Presentation @ (September 2015 - September 2015)
Customer Service Seminar @ (September 2015 - September 2015)
Keynote Speech and Customer Service Workshop @ (September 2015 - September 2015)
Keynote Speech for Managers Meeting @ Unos Chicago Bar & Grill (September 2015 - September 2015)
Customer Service Workshop @ (July 2015 - July 2015)
President 2014-2015 @ (July 2014 - July 2015)
Customer Service Breakout Session @ 2015 C-Suite Conference (June 2015 - June 2015)
Customer Service Speaker and Influencer @ IBM Amplify 2015 (May 2015 - May 2015)
Keynote Speaker @ (May 2015 - May 2015)
Customer Experience Keynote Presentation @ TMI Malaysia (May 2015 - May 2015)
Customer Service Lunch and Learn @ (May 2015 - May 2015)
Keynote Speaker @ (April 2015 - April 2015)
Customer Service Keynote Presentation @ (April 2015 - April 2015)
90-Minute Keynote Presentation @ (April 2015 - April 2015)
Keynote Customer Service Presentation and Client Experience Innovation Incubator @ (April 2015 - April 2015)
90 Minute Customer Service Presentation @ (April 2015 - April 2015)
Customer Service Presentations @ (March 2015 - March 2015)
Customer Service Webinar @ (March 2015 - March 2015)
Opening Keynote Speaker @ (February 2015 - February 2015)
Customer Service Speaker @ (February 2015 - February 2015)
Opening Keynote Speaker @ (February 2015 - February 2015)
Customer Service Keynote Speaker @ (January 2015 - January 2015)
Webinar @ Right Star Systems (January 2015 - January 2015)
Webinar @ (January 2015 - January 2015)
Keynote Customer Service Presentation @ Bath Planet (January 2015 - January 2015)
Opening Keynote Speaker @ South Dakota Department of Tourism (January 2015 - January 2015)
Customer Service Presentation @ (November 2014 - November 2014)
Customer Experience Keynote Presentaiton @ (November 2014 - November 2014)
Customer Service Keynote Presentation @ KFSA (November 2014 - November 2014)
Create Amazing Guest Service Experiences Presentation @ (November 2014 - November 2014)
Master Leadership Class @ (October 2014 - October 2014)
The Customer Collaboration Sales Summit @ (October 2014 - October 2014)
Best Thinkers Webinar @ (October 2014 - October 2014)
Customer Service Panel @ (September 2014 - September 2014)
Customer Service Program @ (October 2014 - October 2014)
Webinar: How Social Media has Changed the Call Center Game FOREVER @ Fonolo (October 2014 - October 2014)
Customer Service Keynote Presentaiton @ (September 2014 - September 2014)
Customer Service Presentation @ Scott Air Force Base (August 2014 - September 2014)
Customer Service Webinar @ New Voice Media (July 2014 - July 2014)
Closing General Session Keynote @ Honey Baked Ham Company (July 2014 - July 2014)
Customer Service Presentaion @ (July 2014 - July 2014)
Keynote Speaker at All Company Event @ Lynch Motor Vehicle Group (June 2014 - June 2014)
Customer Service Presentation at Mitre 10's 40th Birthday and Conference @ (June 2014 - June 2014)
Keynote Speaker at Annual Customer Service Meeting @ Grant's Farm (June 2014 - June 2014)
Keynote Speaker at the Ace Group Leaders Conference @ (June 2014 - June 2014)
Speaker at All Employee Meeting: How to Create An Amazing Customer Experience @ (June 2014 - June 2014)
Customer Experience Program: Keynote Speaker and Panel Facilitator @ (May 2014 - May 2014)
Keynote Speaker at Company Awards and Recognition Event @ (May 2014 - May 2014)
Keynote Speaker at Aptean Users Conference @ (May 2014 - May 2014)
Speaker at Manager's Meeting: "Change, Grow, Succeed" @ StarGas Petro (May 2014 - May 2014)
Keynote Speaker at Annual Meeting @ (April 2014 - April 2014)
Keynote Speaker: The Amazement Revolution @ (April 2014 - April 2014)
Moments of Magic Customer Service Webinar @ (April 2014 - April 2014)
Multiple Customer Service Presentations @ (April 2014 - April 2014)
The Power of "I" Presentation @ (April 2014 - April 2014)
Keynote: How To Create An Amazing Customer Experience @ (March 2014 - March 2014)
How to Deliver Amazing Customer Service - 2014 North America Store Managers Meeting @ (February 2014 - February 2014)
Keynote Opening Speaker for Company Meeting @ (February 2014 - February 2014)
How to Provide Amazing Customer Service @ (February 2014 - February 2014)
90 Minute Customer Service Presentation @ (February 2014 - February 2014)
Keynote Customer Service Speaker @ (February 2014 - February 2014)
Customer Service Presentation @ (January 2014 - January 2014)
Keynote Customer Service Speech Annual Meeting @ (January 2014 - January 2014)
Customer Service Panel Member @ Social Shake Up (January 2014 - January 2014)
Keynote Customer Service Speech @ (August 2012 - August 2012)
Opening Keynote Speaker for Service of Excellence Conference @ (June 2012 - June 2012)
Keynote Customer Service Speech for Company Meeting @ (June 2012 - June 2012)
Customer Service Presentation at Advanced marketing Bootcamp @ (June 2012 - June 2012)
90 minute Customer Service Presentation @ (May 2012 - May 2012)
Opening Keynote Annual Franchise Convention @ (May 2012 - May 2012)
Multiple Customer Service Presentations @ Kyocera Mita (April 2012 - April 2012)
Customer Service Webinar @ (April 2012 - April 2012)
Keynote Speaker at National Management Meeting @ (March 2012 - March 2012)
Keynote on Customer Service @ (March 2011 - March 2011)
Keynote on Customer Servcie and Loyalty @ (March 2011 - March 2011)
Keynote Speaker on Customer Service @ (March 2011 - March 2011)
General Session Customer Service Speaker @ California Bank & Trust (February 2011 - February 2011)
Keynote speaker on customer service and loyalty @ California Bank & Trust (January 2010 - January 2011)
Multiple Keynote Sessions on Customer Service for company-wide meeting. @ (February 2011 - February 2011)
Keynote Customer Service Speaker for Dealer Meeting @ (February 2011 - February 2011)
Closing general session speaker on customer service @ (January 2011 - January 2011)
After-dinner motivational speaker - entertainment with a customer service message @ (January 2011 - January 2011)
Keynote Speaker @ (January 2011 - January 2011)
Customer service speaker for IFA's annual convention - 3 years in a row! @ (January 2009 - January 2011)
Super Session Speaker on Customer Service @ (February 2010 - February 2010)
GIC (Guy In Charge) @ BizComix (September 2005 - December 2010)
Customer service webinar speaker for Deluxe clients. @ (January 2010 - January 2010)
Customer Servivce speaker and consultant @ (January 2010 - January 2010)
Motivational Speaker - customer service and success strategies @ University of Missouri - St. Louis (January 2010 - January 2010)
Customer Service Speaker for association executives @ (January 2010 - January 2010)
Customer Service Speaker and Trainer for Top Retailers @ (January 2010 - January 2010)
Motivational Keynote Speaker on Customer Serivce for Franchise Meeting @ Lenny's Sub Shop (January 2010 - January 2010)
Provided a customer Service Trainer for Employee Meeting @ Eckert's (January 2010 - January 2010)
Customer Service Speaker with a Focus on Internal Customer Service @ (January 2010 - January 2010)
Customer service speaker for annual convention customer service workshop @ (January 2009 - January 2010)

Shep Hyken Education

University of Missouri - St. Louis
(Marketing, Speech Communications, English)
1978-1982

Shep Hyken Skills

Customer Service
Customer Loyalty
Public Speaking
Customer Relations
Customer Experience
Employee Engagement
Employee Relations
Published Author
Online Training
Customer Service Training
Building Relationships
Employee Loyalty
Client Loyalty
Loyalty Programs
Client Retention
Internal Communications
Internal Customer Service
External Customer Service
Motivation
Professional Speaker
Long Term Customer Relationships
Corporate Communications
Motivational Speaking
Conflict Resolution
Management
Sales
CRM
Strategy
Training
Lead Generation
Small Business
Customer Acquisition
E Learning
Organizational Effectiveness
Customer Engagement
Business Development
Coaching
Time Management
Customer Satisfaction
Research
Brand Loyalty
Executive Coaching
Employee Training
Marketing Communications
Microsoft Excel
Networking
Webinars
Business Strategy
Leadership Development
Customer Retention
Entrepreneurship
Business Coaching
Strategic Planning
Leadership
Curriculum Design
Curriculum Development
Marketing

Shep Hyken Summary

Shep Hyken, based in St. Louis, MO, US, is currently a CAO (Chief Amazement Officer), Customer Service Speaker, Customer Experience Expert, Podcast Host at Shepard Presentations, LLC. Shep Hyken brings experience from previous roles at Shepard Presentations, LLC, High Point University and The C-Suite Network. Shep Hyken holds a 1978 - 1982 University of Missouri - St. Louis. With a robust skill set that includes Customer Service, Customer Loyalty, Public Speaking, Customer Relations, Customer Experience and more. Shep Hyken has 3 emails and 3 mobile phone numbers on RocketReach.

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