ServiceSoft Corporation Information

Servicesoft is a recognized leader in intelligent eService solutions. Its flagship product Servicesoft eCenter(tm) is a robust knowledge-driven eService solution that includes applications for self-help, e-mail response and live customer interaction. This comprehensive eService solution is crucial to enabling companies to leverage the promise of the Internet in achieving a paradigm shift in customer service to drive initial sales, generate loyal customers, obtain repeat business, and do it all more efficiently than traditional methods. Furthermore, Servicesoft intelligent eService solutions maximize an organization's call center and e-commerce investments by easily integrating with the existing technology infrastructure, including automatic call distributors (ACD), customer relationship management (CRM) systems, databases and e-commerce applications.