ServiceRocket Technology Stack

Accelo, the pioneer of Service Operations Automation (ServOps), streamlines operations from prospect through to payment through their integrated, cloud-based platform.

Acquire is a live chat software which includes voice calling, one-way and two-way video chat, screen sharing, and co-browsing.

Adobe XD is an all-in-one UX/UI solution for designing websites, mobile apps and more. 

Atlassian Cloud provides full suite of collaboration products for teams: JIRA, Bitbucket, Confluence, Trello, Jira Service Desk and more.

Atlassian Confluence is a knowledge management software with flexible customization, organization and a powerful search engine, empowering collaboration and innovation.

Docker Hub is a repository of container images with an array of content sources including container community developers, open source projects and independent software vendors (ISV) building and distributing their code in containers.

Collaborative interface design tool.

Google Drive is a cloud storage and backup platform to access files, docs, photos & more, store them in a safe place, and collaborate with other people.

AddThis provides social engagement tools, APIs and services personalizing websites for engagement, monetization and traffic boosting

Adobe Digital Marketing Suite is an integrated all-in-one marketing suite that allows companies of all sizes to personalize, optimize, and measure digital campaigns and customer experiences for optimal performance.

Aimtell is a cloud-based marketing platform that enables digital marketers and businesses to send web-based push notifications.

Embedly helps publishers and consumers manage embed codes from websites and APIs.

Facebook is a social networking site that makes it easy for people to connect and share with family and friends online.

Facebook pixel is a snippet of JavaScript code that allows customers to track visitor activity on their website.

Google Tag Manager helps marketers control the end-to-end process of adding website tags.

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

Adobe Creative Cloud is a set of applications and services used for graphic design, video editing, web development, photography, along with a set of mobile applications and also some optional cloud services.

Amazon CloudFront is a content delivery web service.

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.

Atlassian Bamboo is a fastest and easiest way to order, pay and earn rewards in great cafes and restaurants.

Bitbucket is a Git and Mercurial project hosting site enabling developers to share and collaborate on projects, with built-in CI/CD tool.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

AWS CloudFormation gives users an easy way to model a collection of related AWS and third-party resources, provision them quickly and consistently, and manage them throughout their lifecycles, by treating infrastructure as code.

Adobe Captivate is an authoring tool that is used for creating elearning content such as software demonstrations, software simulations, branched scenarios, and randomized quizzes in Small Web Formats .It can also convert Adobe Captivate-generated file formats (.swf) to digital MP4 (.mp4) formats which can be played with media players or uploaded to video hosting websites. For software simulations, Captivate can use left or right mouse clicks, key presses and rollover images.

Learndot is an LMS specifically designed for fast-growing technology companies to build and manage next-generation software training.

Lever is a modern, collaborative recruiting platform that powers a more human approach to hiring. Lever focuses on the candidate-company relationship and delivers unique insights into companies' talent. It streamlines the hiring process by integrating with Google apps to make hiring efficient and easy.

A visual development tool for creating, publishing, and managing websites and mobile content

HubSpot Website Platform is a content management system that enables marketers to build websites personalized for every visitor.

SkypeTime is a Work time and Security monitoring system based on Office 365, Skype for Business, Active Directory

Squarespace is a SaaS-based Content Management System (CMS) offering a website builder, blogging platform and hosting service.

Teamwork is a cloud-based project management solution that provides businesses functionalities to manage different operations of a project.

Adobe PhoneGap is an open-source framework for developing cross-platform mobile applications.

Amazon DynamoDB is a flexible NoSQL database service.

Amazon Relational Database Service (RDS) is a distributed relational database service by Amazon Web Services. It is a web service running in the cloud designed to simplify the setup, operation, and scaling of a relational database for use in applications.

AngularJS is a JavaScript-based open-source front-end web application framework mainly maintained by Google and by a community of individuals and corporations to address many of the challenges encountered in developing single-page applications.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

Apache ActiveMQ is an open source messaging and integration patterns server.

Apache Commons is an Apache project focused on providing reusable open-source Java components.

Apache Groovy is a powerful, optionally typed and dynamic language, with static-typing and static compilation capabilities, for the Java platform aimed at improving developer productivity.

Amazon Elastic Compute Cloud is a web service that provides resizable compute capacity in the cloud.

Cloud based storage systems by AWS.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

Android is a mobile operating system based on a modified version of the Linux kernel and other open source software, designed primarily for touchscreen mobile devices such as smartphones and tablets.

The Apache HTTP Server is a powerful and flexible HTTP/1.1 compliant web server.

Apache Tomcat is an open source software implementation of the Java Servlet, JavaServer Pages, Java Expression Language and Java WebSocket.

AWS Lambda is an event-driven, serverless computing platform provided by Amazon as a part of Amazon Web Services. It lets clients run code without provisioning or managing servers.

Azuqua offers cloud-based iPaaS to automate workflows, connect applications, and synchronize data across the company.

Amazon Inspector is an automated security assessment service that helps improve the security and compliance of applications deployed on AWS. Amazon Inspector automatically assesses applications for exposure, vulnerabilities, and deviations from best practices.

Amazon Macie is a powerful security and compliance service that provides an automatic method to detect, identify, and classify data within your AWS account.

Atlassian Access enables visibility and security across all Atlassian accounts and products.

AWS Artifact is a portal that provides an enterprise with access to security and compliance reports that apply to the Amazon Web Services (AWS) public cloud.

AWS Backup is a fully managed backup service that makes it easy to centralize and automate the back up of data across AWS services in the cloud as well as on premises using the AWS Storage Gateway.

AWS Security Hub gives a comprehensive view of security alerts and security posture across the AWS accounts.

Cloudflare mitigates threats from website scraping to application level attacks e.g. SQL Injection and DDOS Protection without any additional hardware.

Crowdstrike is a Computer and Network security company which provides revolutionized endpoint protection by unifying next-generation antivirus , endpoint detection and response, and a 24/7 managed hunting service.

Amazon Kinesis makes it easy to collect, process, and analyze real-time, streaming data. Amazon Kinesis offers key capabilities to cost-effectively process streaming data at any scale, along with the flexibility to choose the tools that best suit the requirements of application. With Amazon Kinesis, businesses can ingest real-time data such as video, audio, application logs, website clickstreams, and IoT telemetry data for machine learning, analytics, and other applications.

AWS Auto Scaling is the ability to increase or decrease the desired count of tasks in Amazon EC2 service automatically.

Azure SQL is a relational database platform that is present in the cloud where users can host the data and use it as a service.

Datadog is an full stack monitoring service for IT, operations & development teams who develop and run cloud applications and deal with large amounts of data.

Google Cloud SQL is a fully-managed database service that makes it easy to set-up, maintain, manage and administer relational databases on Google Cloud Platform.

Jira Service Desk is an IT support teams provide better service by automating ticket management, self service, agent collaboration, SLAs, reporting.

JIRA Software enables customer's team at every stage of the application lifecycle. From planning, tracking, launching and reporting.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Amazon Machine Learning is a service that allows to develop predictive applications by using algorithms, mathematical models based on the user's data.

Azure Databricks provides the latest versions of Apache Spark and allows to seamlessly integrate with open source libraries.

Cloudera is an enterprise software company that provides Apache Hadoop-based software and training to data-driven enterprises.

Databricks is a data analytics tool that simplify big data processing and free users to focus on turning data into value.

Facebook Pixel helps organizations measure customer actions, build audiences and unlock optimisation tools. Facebook pixel is a snippet of JavaScript code that allows you to track visitor activity on your website.

GoodData brings businesses closer to data and analysis through a secure online space where teams can access, share and collaborate on the data that drives their business.

Appium is an open-source tool for automating native, mobile web, and hybrid applications on iOS mobile, Android mobile, and Windows desktop platforms. Native apps are those written using the iOS, Android, or Windows SDKs. Mobile web apps are web apps accessed using a mobile browser (Appium supports Safari on iOS and Chrome or the built-in 'Browser' app on Android).

JUnit is a unit testing framework for the Java programming language. JUnit has been important in the development of test-driven development, and is one of a family of unit testing frameworks which is collectively known as xUnit that originated with SUnit.

Sauce Labs provides the worlds largest continuous testing cloud for web and mobile applications. Sauce Labs enables modern development teams to deliver apps faster, improve quality and increase efficiency by providing development and quality teams with instant access to the test coverage, scalability, and analytics they need to deliver a flawless digital experience.

Selenium is a portable software-testing framework for web applications. Selenium provides a playback tool for authoring tests without the need to learn a test scripting language.

Avalara is a leading provider of cloud-based software that delivers a broad array of compliance solutions related to sales tax and other transactional taxes such as VAT and Excise. They work within a customers own ERP, POS or ecommerce system to automate tax determination, exemption certificate management and tax return preparation, filing.

Chargebee is a PCI Level 1 certified recurring billing platform for subscription based SaaS and eCommerce businesses. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc.

Cloud based HR & payroll software for SMEs that helps streamline HR processes

Harpoon is a financial planning, scheduling, time-tracking, invoicing, and budgeting platform for creative professionals.

Stripe is an online payment processing tool for internet businesses. Stripe handles everything, including storing cards, subscriptions, and direct payouts to their bank account. Meticulously designed APIs and functionality help users create the best possible product for their users.

Tipalti is a supplier payments automation solution to streamline all phases of the AP and payment management workflow.

AWS Route53 is a Cloud DNS service helps in customers to route end user requests to internet applications.

Blue Jeans enables co-workers, customers and partners to connect over video from multiple devices and platforms.

Gmail is a free, advertising-supported email service offered as part of Google's G Suite, with 15GB of storage, color-coded inbox filters and unsend button.

Hangouts is an online video chat solution from Google.

GoToMeeting is a web conferencing tool that allows users to host an online meeting with high-definition video conferencing from their Mac, PC, iPad, iPhone or Android device, with up to 100 participants.

G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.

HipChat is team communication built for business. HipChat offers group chat, 1x1 chat, file sharing, video chat and more. Best of all its completely free.

Camtasia by TechSmith is a software suite for screencasting and video tutorial creation.

Crisp is a computer & network security firm which provides industrial automation , IT trainings, software development, behavioral science.

Freshdesk is an online cloud-based customer service software providing helpdesk support.

Gainsight uses big data analytics from multiple customer intelligence sources to generate actionable insights to manage retention, reduce churn, upsell & more.

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.

HubSpot Forms are easy to build with drag & drop interface, users can add forms to HubSpot landing pages, or embed them on any website page.

Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging.

Easy PDF is a free online PDF conversion tool that can convert files from and to PDF.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.