ServiceClarity Information

ServiceClarity's suite of Business Value Dashboards enables infrastructure & operations managers to report business KPIs to senior executives and customers. The ServiceClarity dashboards enable companies to pinpoint the infrastructure and operations KPIs they must fine-tune to optimize the effectiveness of their business processes. Unlike traditional Business Intelligence reporting tools and log aggregators, ServiceClarity works out-of-the-box with best practice KPIs and built-in connectors for Jira, Amazon, Pingdom, ServiceNow and others. ServiceClarity Key Features • Best-practice KPIs – a rich library of predefined KPIs that reduce cost, manage utilization, increase value, and improve operational efficiency and effectiveness • Cloud Connectors - self-service connectors that instantly collect metrics from leading cloud services including Jira, Amazon, Pingdom, ServiceNow and on-premise systems • Reporting Workflow – automated delivery of scheduled reports through executive and customer dashboards The Different ServiceClarity Dashboards: • Infrastructure & Operations Dashboard: The operational dashboard and management service enabling I&O Managers to define KPIs, set targets, define SLAs and generate reports • Customer Dashboard: Enabling I&O managers to share reports with customers including product managers, business managers and external partners and customers • Executive Dashboard: A balanced scorecard for CEOs, CFOs and CIOs to measure overall business performance