Sean Rice Email
Director Service Desk @ Nova Networks
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Sean Rice Location
- Ottawa, ON, CA
Sean Rice Work
- Director Service Desk @ (December 2024 - Present)
- Senior Manager Service Desk and Special Projects @ (March 2022 - January 2025)
- Senior Services Manager @ (January 2014 - November 2024)
- Senior Manager, Service Desk and Onsite @ (November 2018 - March 2022)
- Senior Service Desk Manager @ (May 2015 - November 2018)
- Service Delivery Manager @ (May 2014 - February 2015)
- Help Desk Specialist Tier 2 @ (January 2014 - May 2014)
- Epic Project Manager @KDH @ (February 2022 - December 2022)
- Technician @ (April 2014 - December 2014)
- Technical Support @ (September 2013 - March 2014)
- Help Desk Analyst @ (September 2013 - December 2013)
- Team Leader @ HP Canada (August 2010 - February 2013)
- Service Desk Team Lead @ (August 2010 - February 2013)
- Team Lead @ Dell Canada (January 2008 - December 2009)
- Team Leader and Comercial Supprt Rep and 3rd Level Support for Canada and Technical Agent @ Digital Equipment / Compaq Canada (December 1995 - October 2001)
Sean Rice Education
- Herzing Career Institute
Computer Business Anaylist (Computer Business Anaylist)
2001-2001 - Carelton University
Computer Science (Computer Science)
1988-2001 - Herzing College
- SECONDARY SCHOOL Ottawa Tech
Sean Rice Skills
- ITIL
- Six Sigma
- A+ Certified
- CCNP
- Network Administration
- Network Design
- System Administration
- Help Desk Management
- Service Desk
- Project Coordination
- People Management
- PMP
- Management
- Virtualization
- IT Service Management
- System Deployment
- Help Desk Support
- XP
- Call Centers
- Technical Support
- Troubleshooting
- Windows
- Active Directory
- Operating Systems
- Hardware
- Software Documentation
- Windows Server
- HP
- IT Operations
- Servers
- VPN
- Service Delivery
- VMware
- Disaster Recovery
- TCP/IP
- DHCP
- VMware ESX
- Windows XP
- Team Leadership
- Computer Hardware
- Business Analysis
- Windows 7
- Project Management
- Cloud Computing
- Networking
- Training
- IT Management
- Incident Management
- Service Level Agreements
- Service Desk Management
- Customer Satisfaction
Sean Rice Summary
- Sean Rice, based in Ottawa, ON, CA, is currently a Director Service Desk at Nova Networks. Sean Rice brings experience from previous roles at Nova Networks. Sean Rice holds a 2001 - 2001 Computer Business Anaylist in Computer Business Anaylist @ Herzing Career Institute. With a robust skill set that includes ITIL, Six Sigma, A+ Certified, CCNP, Network Administration and more. Sean Rice has 2 emails on RocketReach.
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