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Scott Rohrer Location
Erie, CO, US
Scott Rohrer Work
Vice President @ (January 2026 - Present)
Global CX Solutions @ (May 2024 - December 2025)
VP, Global Business Head @ (February 2019 - May 2023)
Vice President - Account Management @ (March 2018 - February 2019)
Associate Partner, Contact Center Operations @ (March 2012 - February 2018)
Business Head @ (December 2009 - August 2011)
Director of Contact Center Operations @ (January 2009 - December 2009)
Director, Global eBusiness @ (July 2005 - December 2008)
Vice President @ (April 2004 - April 2005)
Director, Client Services @ (May 2001 - April 2004)
Program Director @ (November 1999 - May 2001)
Scott Rohrer Education
Eastern Kentucky University
Public Relations (General Business, Marketing, Management, Communications, Journalism)
Scott Rohrer Skills
AI Native
Account Growth
Account Management
Agentic AI
Bid Strategy
Budgeting
Build-out of Home Agent Contact Centers
Business Analysis
Business Development
Business Process Improvement
Business Process Outsourcing (BPO)
CRM
Call Centers
Client Relations
Client Services
Communication
Competitive Differentiation
Consultative Selling
Contact Center Transformation
Contact Centers
Converting bricks-and-mortar contact centers to home based operations
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Delivery Operations
EBIT
Expert in all facets of the home agent contact center model
Helping Clients
Home
Key Client Relationships
Key Performance Indicators
Leadership
Leadership Development
Management
Outsourcing
P&L Management
People Development
Presentations
Process Improvement
Program Management
Project Management
Proposal Writing
Quality Assurance
Recruiting
Sales
Sales Management
Service Delivery
Strategy
Support Services
Team Building
Team Management
Technology Transformation
Telecommunications
Training
Scott Rohrer Summary
Scott Rohrer, based in Erie, CO, US, is currently a Vice President at Atain. Scott Rohrer brings experience from previous roles at Hexaware Technologies, Tech Mahindra Business Process Services, Transcom and IBM Global Process Services. Scott Rohrer holds a Public Relations in General Business, Marketing, Management, Communications, Journalism @ Eastern Kentucky University. With a robust skill set that includes AI Native, Account Growth, Account Management, Agentic AI, Bid Strategy and more. Scott Rohrer has 6 emails and 3 mobile phone numbers on RocketReach.
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