Scott Henkel Email & Phone Number
Director, Customer Experience - Workforce Management @ Cinch Home Services
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Scott Henkel Location
- United States
Scott Henkel Work
- 2023 -now Director, Customer Experience - Workforce Management @
- 2022 -2023 Director, Workforce Management @
- 2019 -2022 Director, Member Services @
- 2014 -2019 Associate Director, Workforce Management @
- 2012 -2014 Senior Manager, Workforce Management @
- 2009 -2012 Senior Manager, Workforce Management @
- 2004 -2009 Service Operations Manager @
Scott Henkel Education
- Sullivan University
- Sinclair Community College
Scott Henkel Skills
- Employee Engagement
- Team Leadership
- Performance Management
- Capacity Planning
- Strategic Planning
- Contact Center Design
- Six Sigma
- Process Improvement
- Call Center
- Call Center Development
- Call Routing
- Forecasting
- Reporting & Analysis
- Outsourcing
- P&L Management
- Vendor Management
- Workforce Management
- Avaya
- Aspect
- IEX
- Excel
- Access
- Training
- Analytics
- CRM
- Leadership
- Management
- Microsoft Excel
- Customer Satisfaction
- Call Centers
- BPO
- Project Management
- ACD
- Human Resources
- Business Process Improvement
- Avaya Technologies
- Customer Relationship Management Crm
- Social Media
- Planning
- Communications
- Avaya Products
- Reporting and Analysis
- Operations
- Contact Centers
- Business Process Outsourcing Bpo
- Customer Relationship Management
- Business Process Outsourcing
Scott Henkel Summary
- Scott Henkel, based in United States, is currently a Director, Customer Experience - Workforce Management at Cinch Home Services. Scott Henkel brings experience from previous roles at Gainwell Technologies, WellDyneRx, Optum and Spectrum. Scott Henkel holds a Sullivan University. With a robust skill set that includes Employee Engagement, Team Leadership, Performance Management, Capacity Planning, Strategic Planning and more. Scott Henkel has 1 emails and 1 mobile phone numbers on RocketReach.
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