2023 -2023 Vice President of Contact Center Operations @
2014 -2023 Vice President of Claims and Service Operations and Call Center Operations - Officer of the Company @
2003 -2014 Senior Director of Operations @
Barry Miles Education
Pepperdine Graziadio Business School 1991-1994
Los Angeles Harbor College
Barry Miles Skills
Business Process Outsourcing (BPO)
Streamlining
Operational Execution
Insurance Claims
Coaching
Contact Center Strategy
Business Insights
Operational Strategy
Capacity Management
Budget Management
Strategic Thinking
Presentation Skills
Client Relations
Customer Service Management
Negotiation
Strategic Leadership
Problem Solving
Customer Retention
Executive Team
Annual Planning
Claims Management
Operations Management
Contact Center Management
Executive Management
Relationship Building
Call Center Development
Call Center
Project Management
Call Centers
Process Improvement
Customer Service
Workforce Management
Customer Satisfaction
Technical Support
Management
Leadership
Customer Experience
Strategic Planning
CRM
Sales
Strategy
Vendor Management
Contract Negotiation
Team Building
Business Process Improvement
Customer Relationship Management (CRM)
Contact Centers
Customer Relationship Management Crm
Microsoft Word
Customer Relationship Management
Barry Miles Summary
Barry Miles, based in Peoria, AZ, US, is currently a Vice President Customer Experience at Cinch Home Services. Barry Miles brings experience from previous roles at TTEC and First American Home Warranty. Barry Miles holds a 1991 - 1994 Pepperdine Graziadio Business School. With a robust skill set that includes Business Process Outsourcing (BPO), Streamlining, Operational Execution, Insurance Claims, Coaching and more. Barry Miles has 2 emails on RocketReach.
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