Director of Shared Services @ Contol Expert (October 2021 - July 2022)
Consultant @ (October 2020 - October 2021)
Head of Call Center @ Stratford Medical Group, LLC (August 2019 - October 2020)
Manager @ (June 2015 - June 2019)
Customer Care Manager @ (December 2013 - May 2015)
Call Center Manager @ (November 2011 - March 2013)
Call Center Supervisor @ (May 2004 - October 2010)
Customer Service Supervisor @ (September 2001 - October 2003)
Scott Conwell Education
Normandale Community College
Business
2007-2008
Bakersfield College
Bilingual Certificate (Spanish)
1994-1994
Scott Conwell Skills
Agile Project Management
Analysis
Artificial Intelligence (AI)
Avaya
CRM
Call Centers
Call center start-up
Change Management
Coaching
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
E-commerce
Employee Relations
Employee Training
English
Forecasting
HR Policies
Hiring
Human Resources
Interviews
Inventory Management
Leadership
Leadership Development
Management
Microsoft Excel
Microsoft Office
Multilingual
Operations Management
Payroll
Performance Management
Process Improvement
Project Management
Quality Assurance
Recruiting
Retail
Sales
SharePoint
Speech
Team Building
Team Leadership
Teamwork
Technical Support
Telecommunications
Telemarketing
Time Management
Training
Troubleshooting
Vendor Management
Workforce Management
Cross-functional Team Leadership
Call Center
Networking
Team Management
BPO
Translation
Data Entry
Cross Functional Team Leadership
E Commerce
Scott Conwell Summary
Scott Conwell, based in Salt Lake City, UT, US, is currently a Project Manager - New Client Services at MetTel. Scott Conwell brings experience from previous roles at Contol Expert, Insite Managed Solutions - The Human Operations Experts, Stratford Medical Group, LLC and Various Companies. Scott Conwell holds a 2007 - 2008 Business @ Normandale Community College. With a robust skill set that includes Agile Project Management, Analysis, Artificial Intelligence (AI), Avaya, CRM and more. Scott Conwell has 2 emails and 2 mobile phone numbers on RocketReach.
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