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Sarah Carpenter Location
Lansing, MI, US
Sarah Carpenter Work
VP Innovation (DACX and KM) @ (December 2025 - Present)
Director DACX (Digital and Applied AI for Customer Experience) @ (January 2025 - December 2025)
Director of Knowledge Management @ (October 2016 - December 2025)
Site Director Holland - Qualfon @ (January 2022 - May 2025)
Director Of Knowledge Management @ (October 2016 - January 2022)
Knowledge Management Director @ (October 2016 - October 2016)
Account Manager @ (September 2014 - October 2016)
GSD Operational Standards and Support @ (September 2010 - October 2016)
GSD Knowledge Management Lead @ (January 1999 - October 2016)
Operational Support - Service Desk @ (January 1999 - October 2016)
Sarah Carpenter Education
The University of Olivet
BA (Business Administration/Communication)
1993-1997
Vicksburg High School
High school diploma
1989-1993
Sarah Carpenter Skills
Incident Management
IT Service Management
Knowledge Management
ITIL
Change Management
HP
Service Delivery
Service Desk
Outsourcing
XP
Service Management
Leadership
IT Operations
IT Outsourcing
Training
Management
Business Process
Active Directory
Business Analysis
Virtualization
Vendor Management
Sla
Process Improvement
SharePoint
Windows XP
Data Center
IT Strategy
Business Process Improvement
Service-Level Agreements (SLA)
HP Products
Sarah Carpenter Summary
Sarah Carpenter, based in Lansing, MI, US, is currently a VP Innovation (DACX and KM) at Qualfon. Sarah Carpenter brings experience from previous roles at Qualfon. Sarah Carpenter holds a 1993 - 1997 BA in Business Administration/Communication @ The University of Olivet. With a robust skill set that includes Incident Management, IT Service Management, Knowledge Management, ITIL, Change Management and more. Sarah Carpenter has 2 emails and 1 mobile phone numbers on RocketReach.
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