Doug Wells Email & Phone Number
COO CX USA and Canada @ Qualfon
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Doug Wells Location
- Texas, United States
Doug Wells Work
- COO CX USA and Canada @ (August 2021 - Present)
- Managing Director @ (March 2020 - August 2021)
- SVP of Operations @ (September 2016 - February 2020)
- SVP of Operations @ (March 2015 - July 2016)
- Chief Operating Officer @ (May 2013 - February 2015)
- SVP of Operations @ (December 2004 - February 2013)
- VP of Operations @ Affinity Outsourcing Group (April 2004 - December 2004)
- Call Center Director @ Birch Communications (formerly AIN) (February 2003 - March 2004)
- Operations Manager @ (June 1999 - February 2003)
- Team Leader @ (January 1995 - December 1999)
Doug Wells Education
- Sam Houston State University
Computer Science (Computer Science)
1993-1995 - Brazosport College 1991-1993
Doug Wells Skills
- IEX
- Performance Management
- Call Center
- Operations Management
- Process Improvement
- Strategic Planning
- Customer Experience
- Vendor Management
- Team Building
- Forecasting
- Customer Satisfaction
- Customer Service
- Team Leadership
- Telecommunications
- Coaching
- Project Management
- Outsourcing
- Integration
- Cloud Computing
- Executive Management
- Product Management
- Budgets
- Change Management
- Leadership
- Account Management
- Cross-functional Team Leadership
- BPO
- Outsourcing Management
- Disaster Recovery
- Salesforce.com
- Technical Support
- Credit Cards
- Business Process Improvement
- Call Center Development
- Avaya
- Performance Metrics
- IVR
- Quality Assurance
- CRM
- Risk Management
- Workforce Management
- Telemarketing
- Customer Retention
- Program Management
- Contact Centers
- Inbound Marketing
- SaaS
- Business Analysis
- Business Process
- Call Centers
- Public Speaking
- Communications
- Sales
- Solutions
- Lake
- Microsoft Office
- Cross Functional Team Leadership
- Management
- Research
- UCaaS
- Unified Communications
- Business Development
- Strategy
Doug Wells Summary
- Doug Wells, based in Texas, United States, is currently a COO CX USA and Canada at Qualfon. Doug Wells brings experience from previous roles at Qualfon, NAVEX Global (acquired The Network, Inc) and AVOXI. Doug Wells holds a 1993 - 1995 Computer Science in Computer Science @ Sam Houston State University. With a robust skill set that includes IEX, Performance Management, Call Center, Operations Management, Process Improvement and more. Doug Wells has 2 mobile phone numbers on RocketReach.
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