Doug Wells Location
- Texas, United States
Doug Wells Work
- 2021 - now Chief Operating Officer - Global CES @
- 2020 - 2021 Managing Director @
- 2016 - 2020 SVP of Operations @
- 2015 - 2016 SVP of Operations @
- 2013 - 2015 Chief Operating Officer @
- 2004 - 2013 SVP of Operations @
- 2004 - 2004 VP of Operations @ Affinity Outsourcing Group
- 2003 - 2004 Call Center Director @ Birch Communications (formerly AIN)
- 1999 - 2003 Operations Manager @
- 1995 - 1999 Team Leader @
Doug Wells Education
- Sam Houston State University
Computer Science (Computer Science)
1993 - 1995 - Brazosport College 1991 - 1993
Doug Wells Skills
- IEX
- Performance Management
- Call Center
- Operations Management
- Process Improvement
- Strategic Planning
- Customer Experience
- Vendor Management
- Team Building
- Forecasting
- Customer Satisfaction
- Customer Service
- Team Leadership
- Telecommunications
- Coaching
- Project Management
- Outsourcing
- Integration
- Cloud Computing
- Executive Management
- Product Management
- Budgets
- Change Management
- Leadership
- Account Management
- Cross-functional Team Leadership
- BPO
- Outsourcing Management
- Disaster Recovery
- Salesforce.com
- Technical Support
- Credit Cards
- Business Process Improvement
- Call Center Development
- Avaya
- Performance Metrics
- IVR
- Quality Assurance
- CRM
- Risk Management
- Workforce Management
- Telemarketing
- Customer Retention
- Program Management
- Contact Centers
- Inbound Marketing
- SaaS
- Business Analysis
- Business Process
- Call Centers
- Public Speaking
- Communications
- Sales
- Solutions
- Lake
- Microsoft Office
- Cross Functional Team Leadership
- Management
- Research
- UCaaS
- Unified Communications
- Business Development
- Strategy
Doug Wells Summary
- Doug Wells, based in Texas, United States, is currently a Chief Operating Officer - Global CES at Qualfon. Doug Wells brings experience from previous roles at Qualfon, NAVEX Global (acquired The Network, Inc) and AVOXI. Doug Wells holds a 1993 - 1995 Computer Science in Computer Science @ Sam Houston State University. With a robust skill set that includes IEX, Performance Management, Call Center, Operations Management, Process Improvement and more. Doug Wells has 2 mobile phone numbers on RocketReach.
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