Sanjay Monga Email & Phone Number

AI-Enabled CX Transformation | Professional Services Consulting Leader @ Genesys

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Sanjay Monga Location

Chicago, IL, US

Sanjay Monga Work

AI-Enabled CX Transformation | Professional Services Consulting Leader @ (June 2026 - Present)
Head of Client Experience - Consumer Business @ (January 2025 - June 2026)
Sr. Director, Global Customer Experience @ (January 2023 - January 2025)
Sr. Principal Consultant, CX Advisory @ (January 2019 - January 2023)
VP of Customer Experience and Marketing @ (January 2014 - January 2019)
Sr. Manager, Customer Insights @ (January 2011 - January 2013)
Manager, Strategy and Operations - Customer and Marketing Practice @ (January 2007 - January 2011)

Sanjay Monga Education

Northwestern University - Kellogg School of Management
MBA (Marketing, Strategy, Finance)
Illinois Institute of Technology
Bachelor's Degree (Electrical Engineering)

Sanjay Monga Skills

AI Enablement
AI Transformation
AI-Driven Content
Agentic AI
Agentic Automation
Analytics
Artificial Intelligence (AI)
B2B Marketing
Business Strategy
Business Transformation
CRM
CX Orchestration
Client Relations
Client Services
Consumer Insights
Contact Center Transformation
Conversational AI
Customer Experience
Customer Experience Analysis
Customer Experience Consulting
Customer Experience Design
Customer Experience Management
Customer Experience Transformation
Customer Insight
Customer Loyalty Management
Customer Retention
Customer Segmentation Strategy
Customer Service Operations
Customer Strategy
Digital Marketing
Digital Transformation
Executive Governance
Generative AI for Customer Service
Generative AI for Management
Generative AI for Services Professionals
Genesys Cloud
Go-to-Market Strategy
M&A due diligence
M&A experience
Management
Management Consulting
Marketing Strategy
Mergers & Acquisitions
Omnichannel Strategy
Operating Models
Operations Management
P&L Management
Product Development
Product Management
Service Operations
Strategy
Product Marketing
Marketing Management
Online Marketing
Marketing Research
Channel Management
Supply Chain Management
Loyalty Programs
Building Customer Loyalty
Cost Savings
Contractual Agreements
Radio
Enterprise Business
Data Analysis
Foundation
PC
International Standards
Market Research
Wireless
Kellogg
Hindi
System Upgrades
Development Projects
Software Validation
Undergraduate
Positioning
Mobile Devices
Automatic
Executive Management
Third Party Applications
Operations
Sprint
Customer Engagement
Highlighting
Finance
Call Centers
Infrastructure
Data Migration
Cross Functional Team Leadership
Microsoft Word
Business Services
Engineering
Market Share
Applicant Tracking Systems
Software
Vendors
Demonstration
Strategies
Portfolio
Meetings
News
Mergers and Acquisitions
French
E 911
Sales
Google Groups
Travel
Clubs
Software Quality
Channel Partners
Malaysia
Dealers
Switches
International
Soccer
Cost
Motorola
Bravo
Characterization
Business Case
Hiking
Pools
Operational Efficiency
Chicago
Power Supplies
Phase
Test Scripts
Technical Teams
Marketing
Two Way Radio
Internal Controls
Process Improvement
Tennis
Long Range
Investments
Campaigns
Singapore
Project
Regional Marketing
Product Lines
Hospitals
Networking
Teaching
Communication
Cost Reduction
FIX Protocol
V&V
Sales Growth
Design
Benchmarking
Manufacturing
General Electric
Vps
GSM
Time to Market
Army
CDMA
Metrics
Control Systems Design
Consulting
Business Administration
India
Funding
Network Communications
Compensation
Market Penetration
Majors
Electrical Engineering
Performance Management
Distribution
Channel
Field Support
Inventory Management
Revenue
Science
Pricing
Basketball
Traditions
Armed
Synergies
Roadmap
Scholarships
Project Management
Bahasa Malaysia
Public Speaking
Leadership

Sanjay Monga Summary

Sanjay Monga, based in Chicago, IL, US, is currently a AI-Enabled CX Transformation | Professional Services Consulting Leader at Genesys. Sanjay Monga brings experience from previous roles at Gallagher, Littelfuse, Qualtrics and Zurich North America. Sanjay Monga holds a MBA in Marketing, Strategy, Finance @ Northwestern University - Kellogg School of Management. With a robust skill set that includes AI Enablement, AI Transformation, AI-Driven Content, Agentic AI, Agentic Automation and more. Sanjay Monga has 2 emails and 1 mobile phone numbers on RocketReach.