SANDSIV Information

At SANDSIV, we believe that what customers tell a business should change what it does. We build sandsiv+, a Voice of the Customer platform for enterprises, whose AI agents work alongside CX teams. They read every signal and act on it: every friction priced, routed to its owner and driven to resolution. The platform's analysis engine, InsightNarrator, is also available as a standalone product. It connects to existing survey and review tools, or reads uploaded files, and explains the drivers in the customer's own words. SANDSIV was founded in Zürich in 2010 and today has offices in Switzerland, the United Kingdom and Spain. We are an independent Swiss company with no US parent, and our clients decide where their data is kept. Each client works with one named CX expert from onboarding through renewal, someone who knows their setup and helps them improve the experience they deliver. Organisations such as Swisscom, MTN, Enel, Swiss Life and Kantonsspital Winterthur run their VoC on sandsiv+, and Info-Tech, QKS Group and Frost & Sullivan name it a Leader.