Samuel Pedraza Email & Phone Number
Technical Customer Service Manager @ Palo Alto Networks
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Samuel Pedraza Location
- McKinney, TX, US
Samuel Pedraza Work
- Technical Customer Service Manager @ (June 2023 - Present)
- Network Security Customer Success Manager @ (July 2021 - June 2023)
- Senior Technical Support Engineer @ (September 2019 - July 2021)
- Cloud Collaboration Customer Support Engineer @ (February 2019 - September 2019)
- Data Network Consultant @ (March 2015 - January 2019)
- Data Network Engineer @ (April 2013 - March 2015)
- Network Consultant @ (October 2012 - March 2013)
- Core Network Engineer @ (January 2011 - September 2012)
- Network Engineer @ (October 2009 - October 2010)
- Network Engineer @ (March 2008 - October 2009)
Samuel Pedraza Education
- Universidad Simón Bolívar
Electronic Engineer (Electronic)
2000-2006 - The University of Texas at Austin
Intership
2005-2005
Samuel Pedraza Skills
- Operations Management
- Support Management
- IT Service Management
- Service Improvement
- Procedural Documentation
- Building Effective Relationships
- manager
- English
- Customer Service
- TCP/IP
- Network Optimization
- Teamwork
- Technical Analysis
- Network Security
- Network Testing
- IT Operations
- CCNP
- Performance Improvement
- Spanish
- Field Operations
- CCNA
- Problem Solving
- CCNA Security
- Technical Assistance
- Strategic Planning
- Network Administration
- Technical Documentation
- Technical Leadership
- Drive to Succeed
- Project Engineering
- Customer Product Training
- Self-development
- Customer Oriented
- Sales Technical Support
- Process Management
- Network Engineering
- Network Operations
- Technology Integration
- Time Management
- Technical Presentations
- Pre-Sales Technical Consulting
- Organization Skills
- Service Standards
- Customer Service Training
Samuel Pedraza Summary
- Samuel Pedraza, based in McKinney, TX, US, is currently a Technical Customer Service Manager at Palo Alto Networks. Samuel Pedraza brings experience from previous roles at Palo Alto Networks, Cisco and Concentrix. Samuel Pedraza holds a 2000 - 2006 Electronic Engineer in Electronic @ Universidad Simón Bolívar. With a robust skill set that includes Operations Management, Support Management, IT Service Management, Service Improvement, Procedural Documentation and more. Samuel Pedraza has 4 emails and 4 mobile phone numbers on RocketReach.
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