Director Of Operations, Customer Service @ (April 2017 - September 2019)
Director, Customer Care @ (July 2012 - April 2017)
Manager, Customer Service @ (September 2006 - July 2012)
Manager, Cable Stores @ (September 2006 - December 2009)
Assistant Vice President, Teleservices Department Manager @ MBNA America (acquired by Bank of America) (May 2005 - March 2006)
Assistant Vice President, Customer Relationship Team Manager @ MBNA America (acquired by Bank of America) (May 2004 - May 2005)
Senior Personal Banking Officer, Credit Acquisition Team Manager @ MBNA America (acquired by Bank of America) (June 2003 - May 2004)
Senior Personal Banking Officer, Customer Retention Team Manager @ MBNA America (acquired by Bank of America) (August 2001 - June 2003)
Personal Banking Officer, Management Development Program @ MBNA America (acquired by Bank of America) (August 2000 - August 2001)
Georgia Tech Cooperative Plan @ MBNA America (Acquired by Bank of America) (March 1996 - August 1999)
Ryan Cobb Education
Georgia Institute of Technology 1995-2000
Ryan Cobb Skills
Operations Management
Sales Management
Customer Satisfaction
Leadership Development
Call Centers
Project Management
Team Leadership
Performance Management
Cross-functional Team Leadership
Training
Program Management
Telecommunications
Leadership
Sales
Management
Process Improvement
Customer Experience
Strategic Planning
Customer Service
Customer Retention
Wireless
Coaching
Team Building
Vendor Management
Change Management
Analysis
Broadband
Business Analysis
Business Development
CRM
Credit
Direct Sales
Executive Management
Forecasting
Human Resources
Marketing
Mergers & Acquisitions
Negotiation
Outsourcing
Product Management
Recruiting
Sales Operations
Salesforce.com
Strategic Partnerships
Strategy
Technical Support
Telephony
Troubleshooting
Workforce Management
Cross Functional Team Leadership
Mergers and Acquisitions
Ryan Cobb Summary
Ryan Cobb, based in Fairfield, CT, US, is currently a Vice President, Customer Service Operational Readiness at Charter Communications. Ryan Cobb brings experience from previous roles at Charter Communications and Time Warner Cable. Ryan Cobb holds a 1995 - 2000 Georgia Institute of Technology. With a robust skill set that includes Operations Management, Sales Management, Customer Satisfaction, Leadership Development, Call Centers and more. Ryan Cobb has 3 emails and 2 mobile phone numbers on RocketReach.
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