Andrew Miller Email & Phone Number
Vice President, Retention Operations @ Charter Communications
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Andrew Miller Location
- Stamford, CT, US
Andrew Miller Work
- 2022 - now Vice President, Retention Operations @
- 2018 - 2022 Vice President, Sales Support and Sales Activation @
- 2017 - 2018 Vice President, Customer Service Operations @
- 2016 - 2017 Vice President, SMB Sales and Operations @
- 2014 - 2016 Director, Commercial Inside Sales - Phone, Chat, Email @
- 2007 - 2013 Senior Vice President of Operations and Client Relations @ Center Partners -- A WPP Company
- 2006 - 2007 Senior Vice President, Account Management @
- 2004 - 2006 Vice President, Performance and Vendor Management @
- 2003 - 2004 Vice President Client Relationships @ APAC Customer Services
- 2000 - 2004 Member Board of Directors; Treasurer @
- 1998 - 2003 Vice President, Vendor Management, Outsourced Teleservices @ Memberworks (Vertrue)
- 1993 - 1998 Director, GM, President -- Media and Entertainment Services Division @
Andrew Miller Education
- University of Illinois at Urbana-Champaign
Bachelor of Arts (B.A.) (Economics/Accounting)
- The University of Texas at Dallas
Graduate Study (Organizational Behavior)
Andrew Miller Skills
- Staffing Plans
- Thought Leadership
- Collaborative Style
- Client Relations
- Customer Analysis
- Quality Assurance
- Team Management
- Workforce Planning
- Customer Acquisition
- Professional Services
- Customer Loyalty
- Call Center Administration
- Customer Service Operations
- Sales Processes
- Managed Services
- Customer Engagement
- Solution Selling
- Continuous Improvement
- Customer Journeys
- Customer Experience Transformation
- Program Management
- Customer Journey Mapping
- Teamwork
- Business Case Preparation
- Account Planning
- Customer Interaction
- Contact Strategies
- Negotiation
- Key Performance Indicators
- Sales Enablement
- Data-driven Decision Making
- Communication
- Talent Management
- Strategic Partnerships
- Net Promoter Score
- Revenue & Profit Growth
- Strategic Thinking
- Customer Experience Management
- Service Delivery Management
- Customer Service Management
- Strategic Human Resource Planning
- Contact Center Operations
- Service Delivery
- Key Account Development
- Board of Directors
- Sales Management
- Business Development
- Contact Center Management
- Customer Support
- Sales Leadership
- Vendor Management
- Outsourcing
- CRM
- Performance Management
- Strategy
- Customer Service
- Call Center
- Telecommunications
- Budgets
- Leadership Development
- Leadership
- Organizational Development
- Call Centers
- Contract Negotiation
- Customer Satisfaction
- Profit Maximization
- Training
- Executive Management
- Account Management
- Operations Management
- Recruiting
- Sales
- P&L Management
- Strategic Planning
- Team Leadership
- Telemarketing
- Customer Experience
- Enterprise Software
- Business Strategy
- Customer Retention
- BPO
- Inbound Marketing
- Contact Centers
- B2B
- Call Center Development
- Business Process Improvement
- Retail
- New Business Development
- Employee Relations
- Coaching
- Project Management
- Workforce Management
- Change Management
- Cross-functional Team Leadership
- Sales Operations
- Start-ups
- Human Resources
- Process Improvement
- Cross Functional Team Building
- Managing Global Operations
- Start Ups
- Cross Functional Team Leadership
- Vendor Selection
- Operations
- SIP
- Accounting
- Microsoft Excel
- Social Media
Andrew Miller Summary
- Andrew Miller, based in Stamford, CT, US, is currently a Vice President, Retention Operations at Charter Communications. Andrew Miller brings experience from previous roles at Charter Communications. Andrew Miller holds a Bachelor of Arts (B.A.) in Economics/Accounting @ University of Illinois at Urbana-Champaign. With a robust skill set that includes Staffing Plans, Thought Leadership, Collaborative Style, Client Relations, Customer Analysis and more. Andrew Miller has 5 emails and 1 mobile phone numbers on RocketReach.
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