SVP Global Contact Center Operations @ (August 2012 - November 2025)
VP of Operations @ (April 2008 - July 2012)
President @ GCSi (October 2003 - July 2012)
Sr. VP of Operations and Strategic Planning @ Innovative Marketing Strategies (January 1999 - January 2002)
VP Ops @ Telespectrum (January 1993 - January 1999)
Roger Akers Education
University of Colorado Boulder - Leeds School of Business
Bachelor of Science (Marketing)
1985-1988
Terry Parker High School
Roger Akers Skills
Account Management
BPO
Business Development
Business Process
CRM
Call Center
Call Center Development
Call Centers
Change Management
Contact Centers
Customer Experience
Customer Retention
Customer Satisfaction
Executive Management
Inbound
Inbound Marketing
Lead Generation
Leadership
Management
Management Consulting
New Business Development
Offshore Operations
Offshoring
Operations Management
Outbound
Outsourcing
Performance Management
Process Improvement
Sales
Sales Management
Sales Operations
Sales Process
Salesforce.com
Solution Selling
Start-up Consulting
Start-ups
Strategic Planning
Strategy
Team Building
Team Leadership
Team Management
Telecommunications
Telemarketing
Training
Turnaround Specialist
Vendor Management
Workforce Management
Public Speaking
Start Ups
Start Up Consulting
Project Management
Research
Project Planning
Roger Akers Summary
Roger Akers, based in Charlotte, NC, US, is currently a Managing Director, Japan at NAVEX. Roger Akers brings experience from previous roles at NAVEX, Global Contact Services and GCSi. Roger Akers holds a 1985 - 1988 Bachelor of Science in Marketing @ University of Colorado Boulder - Leeds School of Business. With a robust skill set that includes Account Management, BPO, Business Development, Business Process, CRM and more. Roger Akers has 2 emails and 2 mobile phone numbers on RocketReach.
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