IT – Contact Center Customer Care Apprenticeship (Contact center)
2010 - 2012
UDLA-P
MComm (North America/ Commerce)
1998 - 2000
UDLA-P
Bachelor of Arts (B.A.) (Political Science and Government)
1992 - 1998
Polk Community College
Accounting Diploma
1997 - 1997
Roberto Flores-Venegas's Skills
Customer Experience
Operations Management
BPO
Customer Satisfaction
Force Management
Outsourcing
MIS
Vendor Management
Team Management
Transition Management
Roberto Flores-Venegas's Summary
Roberto Flores-Venegas, based in Oshawa, ON, CA, is currently a Analyst, Business Intelligence and insights at Concentrix, bringing experience from previous roles at CONCENTRIX, CONCENTRIX + Webhelp, The Minacs Group and minacs. Roberto Flores-Venegas holds a 2010 - 2012 IT – Contact Center Customer Care Apprenticeship in Contact center @ Niagara College of applied Arts & Technology. With a robust skill set that includes Customer Experience, Operations Management, BPO, Customer Satisfaction, Force Management and more, Roberto Flores-Venegas contributes valuable insights to the industry. Roberto Flores-Venegas has 2 emails on RocketReach.