2025 -now VP and GM of CX Ops, Delivery, Product @
2023 -2025 Global Vice President - CX and Strategic AM @
2022 -2023 Head of Customer Operations and CX @
2021 -2022 VP of Product Operations and Chief of Staff to the COO @
2018 -2021 Vice President of CX Strategy and Transformation @
2017 -2018 Director, Operations and Experience Design @
2013 -2017 Vice President of Customer Experience and Process Improvement @
2010 -2013 Director of Operations for Consumer and Commercial CE @
1999 -2010 Senior Manager, Program Transformation @
Mandy Huckaby Education
ACC - Business Administration
Associates (Business Administration)
2006-2010
Mandy Huckaby Skills
Customer Experience
Cross-functional Team Leadership
Strategic Partnerships
Management
Business Process Re-engineering
Vendor Management
Business Process Improvement
Strategy
Program Management
Process Improvement
Operational Excellence
Innovation Management
Strategic Planning
Large Scale Change Management
Global Business Development
Thrive in A Fast-paced Environment
Revenue & Profit Growth
Strategic Alliances
Thrives on challenges
Trusted Business Advisor
Thrive in deadline-driven Environments
Six Sigma
Executive Management
Budget Management
Thought Leadership
Organizational Leadership
Data-driven Decision Making
Cost Savings
Outsourcing
Salesforce.com
Diversity Champion
Call Centers
Leadership
Customer Satisfaction
Business Planning
Customer Retention
Employee Training
IT Service Management
Marketing Communications
Performance Management
Product Management
Supply Chain Management
Digital Strategy
Social Media
International Business
Customer Journey Mapping
Decisiveness
Relationship Building
Financial Modeling
Creative Solutions
Business Analysis
SaaS
Operations
CRM
Business Process Re Engineering
Integration
Support
Sales
Marketing
PMO
Testing
Call Center
Thrive in Deadline Driven Environments
SDLC
Enterprise Software
Business Process
Analytics
Customer Service
Technical Support
Forecasting
Revenue and Profit Growth
Customer Support
Retail
Team Leadership
Data Driven Decision Making
Cross Functional Team Leadership
Thrive in a Fast Paced Environment
Mandy Huckaby Summary
Mandy Huckaby, based in Austin, TX, US, is currently a VP and GM of CX Ops, Delivery, Product at Conduent. Mandy Huckaby brings experience from previous roles at Concentrix and [24]7.ai. Mandy Huckaby holds a 2006 - 2010 Associates in Business Administration @ ACC - Business Administration. With a robust skill set that includes Customer Experience, Cross-functional Team Leadership, Strategic Partnerships, Management, Business Process Re-engineering and more. Mandy Huckaby has 2 emails and 1 mobile phone numbers on RocketReach.
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