Robert Dunn Email & Phone Number
Head of Service Delivery @ FGH (Freemans Grattan Holdings)
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Robert Dunn Location
- Manchester, GB
Robert Dunn Work
- Head of Service Delivery @ (March 2026 - Present)
- IT Service Manager @ (August 2020 - March 2026)
- Service Delivery Manager @ (March 2015 - July 2020)
- Service Level Manager @ Shop Direct Group (June 2013 - March 2015)
- Service Delivery Manager at Shop Direct Group Ltd @ (June 2011 - June 2013)
- Major Incident Manager at DEFRA @ (October 2010 - June 2011)
- Helpdesk Service Leader (tier 1) at DEFRA @ (August 2008 - June 2011)
- Helpdesk Service Leader at ICI @ (January 2007 - August 2008)
- Front Office Technical Analyst at Pfizer @ (July 2005 - January 2007)
- Back Office Analyst at AstraZeneca @ (April 2004 - July 2005)
Robert Dunn Education
- Ashton on Mersey School
Robert Dunn Skills
- Service Delivery Management
- Itil Service Design
- ITIL Certified
- Customer Relations
- Offshore Management
- Certified Agile Service Manager
- IT Outsourcing
- Service Desk
- ITIL
- Service Desk Management
- Customer Satisfaction
- Incident Management
- Team Management
- SLA Management
- Team Leadership
- Android Development
- Itil Service Transition
- Agile Service Management
- IT Operations
- Mentoring of Staff
- Service Level Management
- Change Management
- Customer Service
- Service Management
- Service Level Agreements
- Outsourcing
- Service Levels
- ITIL v3 Foundations Certified
- 3rd Party Relationships
- Service Improvement
- Service Delivery
- Major Incident Management
- Problem Management
- Project Delivery
- Performance Management
- IT Service Management
Robert Dunn Summary
- Robert Dunn, based in Manchester, GB, is currently a Head of Service Delivery at FGH (Freemans Grattan Holdings). Robert Dunn brings experience from previous roles at FGH (Freemans Grattan Holdings), The Very Group, Shop Direct Group and IBM. Robert Dunn holds a Ashton on Mersey School. With a robust skill set that includes Service Delivery Management, Itil Service Design, ITIL Certified, Customer Relations, Offshore Management and more. Robert Dunn has 1 emails on RocketReach.
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Top FGH (Freemans Grattan Holdings) Employees
Sherif Darwish
Head of Service Delivery
Epsom, GB
Richard Hornby
CFO
Manchester, England, GB
Paul Horsfield
Chief Commercial Officer (CCO)
Manchester, GB
Ann Steer
CEO
Manchester, GB
Sarah Brown
Head of Risk and Compliance
Halifax, GB
Jeff Bancroft
Head of Planning and Optimisation
Manchester, GB
Melanie Unsal
Head of Merchandising
Manchester, GB
Kim Walter
Head of Creative
London, GB
Sally Green
Freelance Creative Director
London, GB
Laura Ross
Head of Value Delivery Office (VDO)
Rotherham, GB
Kirsty Bishop
Head of Buying
Manchester, GB
Stuart Daniels
Chief Credit Officer
United Kingdom
Susie Calvert
Chief Merchandising Officer
Bradford, GB
Matthew Grogan
Head of Media and Commercial Planning
Bradford, GB
Robert Dunn
Head of Service Delivery
Manchester, GB
Laura Robertson
Head of Retention
Manchester, GB
Lucy Dobson
Head of Brands, Marketing and Trade
Manchester, GB
Olivia Corden
Head Of Merchandising
Leeds, GB
Chris Cahill
Head of Engineering
Leeds, GB
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