ITSM Consultant | Implementation @ (August 2024 - August 2025)
IT Consultant and IT Analyst 1 @ (July 2023 - June 2024)
End User Support Technician @ (May 2023 - July 2023)
IT Technician @ (June 2022 - March 2023)
Network Administrator @ (March 2021 - April 2022)
Installation Technician @ (July 2020 - March 2021)
Robert Dowell Education
Wichita Technical Institute
CTNA (Computer and Information Sciences and Support Services)
2018-2020
Robert Dowell Skills
API and Postman Fundamentals
Active Directory
Analytical Skills
Cable Management
Change Management
Client Relations
Communication
Computer Hardware
Computer Networking
Computer Repair
Customer Relationship Management (CRM)
Customer Service
Customer Support
Desktop Application Support
Desktop Computers
Freshservice
Freshservice Configuration
Freshservice ITSM
Halo
HaloITSM
HaloPSA
Hardware Installation
Help Desk Support
IT Management Monitoring
IT Service Management
ITIL
ITSM
ITSM Principals
Incident Management
Information Technology
Internet Protocol Suite (TCP/IP)
Microsoft Excel
Microsoft Office
Military
Network Administration
Network Security
Networking
Operating Systems
PC building
PSAs
Problem Management
Problem Solving
Process Automation
Professional Services
Project Implementation
Remote Desktop
Request Management
Requirements Gathering
SaaS Sales
Service Catalog
Service Delivery
Service-Level Agreements (SLA)
Service-now.com
ServiceNow
Software Installation
System Administration
System Configuration
Tech-savvy
Technical Support
Ticketing Systems
Troubleshooting
Windows
Windows Server
Wireless Networking
Workflow Automation
monday CRM
monday service management
monday work management
monday.com
Robert Dowell Summary
Robert Dowell, based in Miami, OK, US, is currently a ITSM Consultant | Implementation at Flycast Partners. Robert Dowell brings experience from previous roles at Flycast Partners, TEKsystems, Alorica and River Bend Casino & Hotel. Robert Dowell holds a 2018 - 2020 CTNA in Computer and Information Sciences and Support Services @ Wichita Technical Institute. With a robust skill set that includes API and Postman Fundamentals, Active Directory, Analytical Skills, Cable Management, Change Management and more. Robert Dowell has 1 emails and 2 mobile phone numbers on RocketReach.
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