Rob Otoka Email & Phone Number
Senior Director of Operations and Enablement @ RapidRatings
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Rob Otoka Location
- Hingham, MA, US
Rob Otoka Work
- 2024 -now Senior Director of Operations and Enablement @
- 2023 -2024 Director of Operations and Enablement (Client Success and Delivery) @
- 2022 -2023 Senior Manager of Operations and Enablement @
- 2020 -now Founder @ yVoC Consulting
- 2014 -2020 Senior Program Manager, Global Customer Operations @
- 2012 -2014 Senior Client Engagement Specialist @
- 2010 -2012 Senior Project Manager, Global Professional Services and Customer Support @
- 2007 -2010 Project Manager, Geospatial Technology Division @
Rob Otoka Education
- Bentley University
Bachelor of Science (Business Communication)
Rob Otoka Skills
- ChurnZero
- Customer Satisfaction
- Program Management
- Team Coordination
- Project Management
- Requirements Gathering
- Data Analysis
- Customer Relationship Management (CRM)
- Product Management
- Analytics
- PMP
- Professional Services
- Technical Writing
- Business Strategy
- Software as a Service (SaaS)
- Enterprise Software
- Salesforce.com
- Problem Solving
- Team Building
- Mentoring
- Leadership
- Coaching
- Training Delivery
- Client Services
- Voice of the Customer
- Process Improvement
- Customer Journey Mapping
- Net Promoter Score
- Customer Experience Index
- New Business Development
- Sentiment Analysis
- Smartsheet
- Post-Sales
- CX
- Key Client Relationships
- Loyalty Analytics
- Drive Results
- Data Mining
- Predictive Analytics
- Data Modeling
- Customer Service
- Customer Experience
- Iterative Methodologies
- Agile Project Management
- Organizational Leadership
- Organizational Culture
- Team Leadership
- Strategic Planning
- Cloud Computing
- Cross-functional Team Leadership
- Management
- Program Direction
- SaaS
- Teamwork
- Customer Relations
- GIS applications
- Sales
- Strategy
- Account Management
- Integration
- Training
- Jive Data Export Service
- Vlookup
- Customer Relationship Management Crm
- Restclient
- Program Manager
- Support
- Excel Pivot
- Cross Functional Team Leadership
- Customer Support
- Services
- Csat
- Customer Effort Score Ces
- EPiServer
- Marketo
- Microsoft Power Bi
- Customer Relationship Management
- Customer Effort Score
Rob Otoka Summary
- Rob Otoka, based in Hingham, MA, US, is currently a Senior Director of Operations and Enablement at RapidRatings. Rob Otoka brings experience from previous roles at RapidRatings, yVoC Consulting and Mimecast. Rob Otoka holds a Bachelor of Science in Business Communication @ Bentley University. With a robust skill set that includes ChurnZero, Customer Satisfaction, Program Management, Team Coordination, Project Management and more. Rob Otoka has 3 emails and 1 mobile phone numbers on RocketReach.
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