2022 -
now Chief Technology Officer @ Advanced Call Center Technologies
2015 -
2022 Vice President Infrastructure and Operations @
2013 -
2015 Founder and Consultant @ Home Agent Consulting
2008 -
2013 Senior Director - Home Agent Business Unit @
2005 -
2007 Vice President Technology @
2004 -
2005 Vice President Call Center - Managed Services @
2002 -
2004 Vice President of Technology @
2001 -
2002 Director of Asp Product Management, Development and Engineering @ Qwest cyber.solutions
Rick Owens Education
Colo
Masters (Management)
1991
-
1995
Western Illinois University
Bachelor Of Arts (Computer Science, Business)
1978
-
1982
Providence Catholic High School
Rick Owens Skills
Product Development
Requirements Analysis
Leadership
Start-ups
Outsourcing
BPO
Workforce Management
Vendor Management
Call Center
Contact Centers
Service Delivery
SaaS
Process Improvement
Operations Management
IT Service Management
Call Centers
Cross-functional Team Leadership
Management
Product Management
Customer Experience
Business Process Improvement
Strategy
Software Development
Business Analysis
Business Process
CRM
Data Center
Business Strategy
Disaster Recovery
Change Management
Cloud Computing
Business Development
ITIL
Competitive Analysis
Managed Services
P&L Management
Customer Satisfaction
Professional Services
PMO
Enterprise Software
IT Operations
VoIP
Networking
Telecommunications
Program Management
Leadership Development
ROI Management
ROI Optimization
Customer Relationship Management (CRM)
Business Process Outsourcing (BPO)
Business Process Outsourcing Bpo
Customer Relationship Management Crm
Start Ups
Cross Functional Team Leadership
Financial Advisory
Data Center Architecture
Booking Systems
Workforce
Consulting
IBM
Infrastructure
Vendors
Medicare
Sales
Selling
Pioneer
Seats
Cost
Finance
Access Control
Return on Investment
Executive Positions
Introducing
Strategy Alignment
ACD
Application Services
Broken
Offerings
Patent Pending
Pops
Travel
Msn
Revenue
Cyber
Computer Science
Science
Airlines
Security
Funding
Technical Operations
Patents
General Electric
American Express
Integration
Mexico
Hiring
Data Storage
IT Strategy
Start Up Leadership
Publications
Paperless
Human Resources
Front Ends
Reservations
Uptime
Highlands Ranch
Daily Operations
ASP
Entry
System
Business Services
Data Recovery
Charismatic
Offering
Sage Act
Engineering
Reservation
Ontario
Hotels
Inventory
Sold
IT Consulting
Alpine
Energize
XML
Microsoft Excel
Testing
Denver
New Business Development
Training
Ariba
Sla
Virtual
Order Fulfillment
Network Services
Philippines
Solution
VPN
Galileo
Project Management
Distribution Systems
Global Services
Application Service Provider
Capital
Commercial Real Estate
Cost Reduction
Board of Directors
Liberty
Solutions Marketing
SAP
Hostile Environments
Professional Associations
Shareholders
Operating Systems
Applications
Payment Industry
Siebel
Communication
Home
Executive Profile
Negotiation
New Clients
Business Operations
Quality Assurance
Cost Savings
STS
Operations
Author
Oracle ERP
Marketing
Colorado
Timelines
Apollo
Avaya Technologies
Project Planning
Contractual Agreements
Engagement
Tpf
Seat
Vendor Relationship Management
Covering
Media
Technical Solutions
Spain
Responsibility
Targeted Advertising
Security Certification
Distribution
International
Ticketing
PeopleSoft
Magazines
Portals
Interfaces
Network Connectivity
Vendor Contracts
Blogging
International Project Management
Reduce Costs
Government
Investments
Connectivity
Broadband Access
VOD
Software
Claim
Fostering
Oracle
Equities
Video
PMI
Virtualization
Transformational
Agents
Data Center Consolidation
Deployed
Budgets
Englewood
Local Advertising
Mergers and Acquisitions
Multi Site
Customer Service Operations
Architecture
Recruiting
North American
Automation
Fares
Competition
Business Process Outsourcing
Customer Relationship Management
Rick Owens Summary
Rick Owens, based in Englewood, CO, US, is currently a Chief Technology Officer at Support Services Group. Rick Owens brings experience from previous roles at Advanced Call Center Technologies, Sitel, Home Agent Consulting and Convergys. Rick Owens holds a 1991 - 1995 Masters in Management @ Colo. With a robust skill set that includes Product Development, Requirements Analysis, Leadership, Start-ups, Outsourcing and more. Rick Owens has 3 emails and 1 mobile phone numbers on RocketReach.
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