Michael Duplessis Email & Phone Number
Senior Vice President People and Talent Acquisition @ Support Services Group
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Michael Duplessis Location
- Littleton, CO, US
Michael Duplessis Work
- Senior Vice President People and Talent Acquisition @ (April 2026 - Present)
- Vice President, People and Talent Acquisition @ (March 2025 - April 2026)
- Chief Talent Officer @ (September 2020 - November 2021)
- Vice President of Talent Acquisition @ (January 2016 - July 2018)
- Executive Director of Operations @ (January 2012 - January 2016)
- Director of Quality @ TeleTech Holdings (January 2008 - January 2012)
- National Director of Quality @ (April 1996 - July 2008)
- Director of Quality Assurance @ (January 1996 - January 2005)
Michael Duplessis Education
- The University of New Mexico
(Criminal Justice)
Michael Duplessis Skills
- Operations
- Key Performance Indicators
- Call Center
- Process Improvement
- Customer Satisfaction
- Vendor Management
- BPO
- Business Process Improvement
- CRM
- Call Centers
- Change Management
- Coaching
- Cross-functional Team Leadership
- Customer Experience
- Customer Service
- Leadership
- Leadership Development
- Management
- Operations Management
- Outsourcing
- Performance Management
- Product Management
- Program Management
- Quality Assurance
- Service Delivery
- Six Sigma
- Team Building
- Team Leadership
- Team Management
- Telecommunications
- Training
- Troubleshooting
- Workforce Management
- Customer Relationship Management (CRM)
- Business Process Outsourcing (BPO)
- Contact Centers
- Customer Relationship Management Crm
- Business Process Outsourcing Bpo
- Cross Functional Team Leadership
- Business Process Outsourcing
- Customer Relationship Management
Michael Duplessis Summary
- Michael Duplessis, based in Littleton, CO, US, is currently a Senior Vice President People and Talent Acquisition at Support Services Group. Michael Duplessis brings experience from previous roles at Support Services Group, ERC (Enhanced Resource Centers) and TeleTech. Michael Duplessis holds a The University of New Mexico. With a robust skill set that includes Operations, Key Performance Indicators, Call Center, Process Improvement, Customer Satisfaction and more. Michael Duplessis has 1 emails and 4 mobile phone numbers on RocketReach.
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