2019 -2022 Support and Services Manager for North America (Contact Center) @
2010 -2019 Senior Tier 3 Software Support for Cloud Contact Center Escalations @
2010 -2015 Team Lead, Contact Center Software Technical Support Engineer @
2003 -2010 Call Center Manager and Telecom - IT Specialist @
1999 -2002 Assistant Center Manager and Telecom Specialist @
Rick Molder Education
.
Austin Community College
(Computer Science)
Rick Molder Skills
Telecommunications
Avaya
VoIP
Telephony
Information Technology
Windows Server
MPLS
Business Relationship Management
Intellgent Queue
Data Center
Webinar Development
Visual Studio
Windows Debugging Software
Microsoft Exchange
Networking
Microsoft SQL Server
Sales Force
Telephony Support
IP
Contact Center Management
Csta
Business Development
Software
Technical Writing
IVR
Microsoft Office
Contact Centers
Cloud Applications
Network Administration
PHP
Internet Protocol Ip
C++
LAN/WAN
Management
IP PBX
Project Management
Enterpise Contact Center
Contact Centre Technology
Intelligent Call Routing
Call Centers
Cloud Computing
VMware
UI/UX
MySQL
Siebel
Internet Protocol
Rick Molder Summary
Rick Molder, based in McAllen, TX, US, is currently a Professional Services - Contact Center Engineer III at RingCentral. Rick Molder brings experience from previous roles at RingCentral, Vocalcom, Mitel and ShoreTel. Rick Molder holds a .. With a robust skill set that includes Telecommunications, Avaya, VoIP, Telephony, Information Technology and more. Rick Molder has 4 emails and 2 mobile phone numbers on RocketReach.
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