Rick McKenna Email & Phone Number
Senior Director Client Services @ Paylocity
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Rick McKenna Location
- Orlando, FL, US
Rick McKenna Work
- 2025 -now Senior Director Client Services @
- 2024 -2025 Senior Director, Service Delivery @
- 2022 -2024 Senior Director Client Services @
- 2021 -2022 Director of Technical Services @
- 2015 -2021 Director Of Client Services @
- 2013 -2015 Senior Manager, HR Operations @
- 2010 -2013 Director, Customer Service @ Wyndham Vacation Ownership
- 2008 -2009 Operations Manager @ Wyndham Vacation Ownership
- 2007 -2008 Operations Supervisor @ Wyndham Vacation Ownership
- 2004 -2007 Senior Customer Relations Manager @
Rick McKenna Education
- University of Central Florida - College of Business Administration
Professional MBA (Managemenet, Finance, Marketing, Economics, Sales)
2007-2009 - University of Florida - Warrington College Of Business
Busniess Administration (Business, Communications, and HR Management)
2002-2004 - Indian River Community College
Associate of Arts (AA) (Business Administration, Management and Operations)
2000-2002
Rick McKenna Skills
- Conflict Resolution
- Analytics
- Business Process Improvement
- Operational Efficiency
- Communication
- Customer Onboarding
- Strategy
- Relationship Development
- Customer Success
- B2B Software
- Workforce Management
- Strategic Initiatives
- Business Process Outsourcing (BPO)
- Data Analysis
- Strategic Thinking
- Voice of the Customer
- Experience Design
- Analytical Skills
- Performance Management
- Leadership
- Employee Relations
- Cross-functional Team Leadership
- Customer Satisfaction
- Team Building
- Training
- Recruiting
- Talent Management
- Human Resources
- Operations Management
- Call Center
- Business Development
- Customer Retention
- Management
- Call Centers
- Manage Client Relationships
- Contact Center Strategy
- Drive Results
- Contact Center Operations
- Account Servicing
- Leadership Development
- Coaching
- Customer Experience
- Strategic Planning
- Budgets
- Program Management
- Customer Service
- E-commerce
- Project Management
- Hiring
- Hospitality
- E Commerce
- Cross Functional Team Leadership
- Public Relations
Rick McKenna Summary
- Rick McKenna, based in Orlando, FL, US, is currently a Senior Director Client Services at Paylocity. Rick McKenna brings experience from previous roles at Paylocity. Rick McKenna holds a 2007 - 2009 Professional MBA in Managemenet, Finance, Marketing, Economics, Sales @ University of Central Florida - College of Business Administration. With a robust skill set that includes Conflict Resolution, Analytics, Business Process Improvement, Operational Efficiency, Communication and more. Rick McKenna has 2 emails and 1 mobile phone numbers on RocketReach.
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