Richard Brooks Email & Phone Number
Vice President of Customer Solutions @ Charter Communications
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Richard Brooks Location
- Florida, United States
Richard Brooks Work
- 2023 -now Vice President of Customer Solutions @
- 2022 -2023 Director of Retention @
- 2018 -2022 Director of Billing Customer Support @
- 2016 -2018 Director of Workforce Management and Governance and Traffic @
- 2008 -2016 Director of Customer Operations @
- 2005 -2008 Sr. Customer Operations Mgr @
- 2004 -2005 Administrative Services Manager @
- 2001 -2004 WFM Manager @ Sykes
- 2000 -2001 Implementation Manager @ Sykes
- 1997 -2000 Account Manager @ Sykes
Richard Brooks Education
- Kansas State University
(Studio Arts)
- New Orleans Baptist Theological Seminary
- Fort Hays State University
Richard Brooks Skills
- Workforce Management
- Call Centers
- Vendor Management
- Management
- Customer Experience
- Process Improvement
- Customer Satisfaction
- Team Leadership
- Contact Centers
- Telecommunications
- Outsourcing
- Quality Assurance
- Operations Management
- Six Sigma
- Leadership
- Account Management
- VoIP
- BPO
- Analytics
- Call Center Development
- Project Management
- Business Analysis
- Call Center
- Performance Management
- Customer Retention
- Cross-functional Team Leadership
- Risk Management
- Contract Management
- Training
- Outsourcing Management
- CRM
- Coaching
- IVR
- Program Management
- Large Budget Management
- Service Delivery
- Team Management
- Budgets
- Forecasting
- Team Building
- Business Process Outsourcing (BPO)
- Business Process Improvement
Richard Brooks Summary
- Richard Brooks, based in Florida, United States, is currently a Vice President of Customer Solutions at Charter Communications. Richard Brooks brings experience from previous roles at Charter Communications. Richard Brooks holds a Kansas State University. With a robust skill set that includes Workforce Management, Call Centers, Vendor Management, Management, Customer Experience and more. Richard Brooks has 4 emails and 8 mobile phone numbers on RocketReach.
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