Richard Brooks Email & Phone Number

Vice President of Customer Solutions @ Charter Communications

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Richard Brooks Location

Florida, United States

Richard Brooks Work

Vice President of Customer Solutions @ (December 2023 - Present)
Director of Retention @ (January 2022 - December 2023)
Director of Billing Customer Support @ (August 2018 - January 2022)
Director of Workforce Management and Governance and Traffic @ (May 2016 - August 2018)
Director of Customer Operations @ (December 2008 - May 2016)
Sr. Customer Operations Mgr @ (June 2005 - December 2008)
Administrative Services Manager @ (October 2004 - May 2005)
WFM Manager @ Sykes (November 2001 - August 2004)
Implementation Manager @ Sykes (July 2000 - October 2001)
Account Manager @ Sykes (September 1997 - July 2000)

Richard Brooks Education

Kansas State University
(Studio Arts)
New Orleans Baptist Theological Seminary
Fort Hays State University

Richard Brooks Skills

Workforce Management
Call Centers
Vendor Management
Management
Customer Experience
Process Improvement
Customer Satisfaction
Team Leadership
Contact Centers
Telecommunications
Outsourcing
Quality Assurance
Operations Management
Six Sigma
Leadership
Account Management
VoIP
BPO
Analytics
Call Center Development
Project Management
Business Analysis
Call Center
Performance Management
Customer Retention
Cross-functional Team Leadership
Risk Management
Contract Management
Training
Outsourcing Management
CRM
Coaching
IVR
Program Management
Large Budget Management
Service Delivery
Team Management
Budgets
Forecasting
Team Building
Business Process Outsourcing (BPO)
Business Process Improvement
Avaya Products
Budget and Forecast Planning
Business Analytics
Business Intelligence (BI)
Business Performance Management
Business Process
Call Center Administration
Change Management
Communication
Contact Center Management
Contact Center Operations
Continuous Improvement
Crystal Reports
Customer Experience Analysis
Customer Experience Consulting
Customer Experience Management
Customer Journey Mapping
Customer Journeys
Customer Loyalty
Customer Satisfaction Research
Customer Service
Customer Service Management
Customer Service Operations
Customer Service Training
Customer Support
Data Analysis
Data Analytics
Data Management
Data Mining
Data Science
Data Visualization
Data Warehousing
Databases
Human Resources
Leadership Development
Lean Six Sigma
Microsoft Excel
Microsoft Office
Microsoft Power BI
Microsoft PowerPoint
Oracle Database
Organization Skills
Quantitative Analytics
Reporting
Reporting & Analysis
Sales Operations
Sales Processes
Soft Skills
Statistical Data Analysis
Strategic Leadership
Strategic Planning
Strategic Thinking
Tableau
Teamwork
Time Management
Workforce Planning
Written Communication
eWFM

Richard Brooks Summary

Richard Brooks, based in Florida, United States, is currently a Vice President of Customer Solutions at Charter Communications. Richard Brooks brings experience from previous roles at Charter Communications. Richard Brooks holds a Kansas State University. With a robust skill set that includes Workforce Management, Call Centers, Vendor Management, Management, Customer Experience and more. Richard Brooks has 4 emails and 8 mobile phone numbers on RocketReach.