Rhan Casera Email
Client Relationship Manager @ VA Platinum | Outsourcing Experts
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Rhan Casera Location
- Cebu City, PH
Rhan Casera Work
- 2026 -now Client Relationship Manager @
- 2026 -2026 Site Lead @
- 2024 -2026 Senior Manager of Customer Experience @
- 2023 -2024 Manager of Customer Experience @
- 2022 -2023 Learning and Quality Manager @ SYKES
- 2022 -2022 Quality, Customer Experience, Risk and Compliance Supervisor @ SYKES
- 2021 -2022 Risk and Compliance Supervisor @ SYKES
- 2018 -2020 Training, Quality and SME Supervisor @ SYKES
- 2017 -2018 Customer Experience Analyst @ SYKES
- 2017 -2017 Technical Support Representative @ SYKES
- 2016 -2017 Technical Support Representative @
Rhan Casera Education
- University of the Visayas
Bachelor of Science - BS (Psychology)
2014-2017
Rhan Casera Skills
- Operations Management
- Customer Experience Design
- Contact Centers
- Root Cause Analysis
- Risk Analysis
- Quality Management
- Continuous Improvement
- Customer Service
- Training
- Leadership
- Failure Mode and Effects Analysis (FMEA)
- Risk Management
- Project Management
- Statistics
- Agile Coaching
- Agile Methodologies
- Scrum
- Microsoft Excel
- Microsoft PowerPoint
- Blockchain
- Design Thinking
- Team Management
- Customer Service Management
- Team Leadership
- Communication
- Accountability
- Constructive Feedback
- Resiliency
- Process Improvement
- Leading Positive Change
- Interpersonal Relationships
- Team Development
- Pitching Ideas
- Cryptocurrency
- Video Production
- People Development
- Career Development Coaching
- Personal Development
- Data Storytelling
- Presentation Skills
- Data Presentation
- Operational Excellence
- Training Program Design
- Corporate Training
- Diversity & Inclusion
- Employee Learning & Development
- Data Driven Instruction
- Learning Management Systems
- Instructional Design
- Organizational Learning
- Employee Engagement
- Employee Training
Rhan Casera Summary
- Rhan Casera, based in Cebu City, PH, is currently a Client Relationship Manager at VAP (VA Platinum) | Outsourcing Experts. Rhan Casera brings experience from previous roles at ISellForYou, Alorica and SYKES. Rhan Casera holds a 2014 - 2017 Bachelor of Science - BS in Psychology @ University of the Visayas. With a robust skill set that includes Operations Management, Customer Experience Design, Contact Centers, Root Cause Analysis, Risk Analysis and more. Rhan Casera has 1 emails on RocketReach.
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