Phong Bui Email
Director Product and Insights @ Customer Science Group
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Phong Bui Location
- Sydney, NSW, AU
Phong Bui Work
- Director Product and Insights @ (April 2026 - Present)
- Business Intelligence Practice Manager @ (December 2024 - Present)
- General Manager - Data and Analytics @ (November 2023 - November 2024)
- General Manager - CX Data and Analytics @ (October 2021 - November 2023)
- Senior Manager - Data and Analytics @ (August 2019 - October 2021)
- Senior Operations Manager @ (August 2016 - August 2019)
- Operations Manager @ (June 2013 - August 2016)
- Team Manager @ (April 2012 - June 2013)
- Team Leader @ (August 2010 - April 2012)
- Team Manager @ (April 2008 - August 2010)
- Senior Customer Experience Consultant @ (July 2007 - April 2008)
- Customer Experience Consultant @ (February 2007 - July 2007)
Phong Bui Education
- TAFE NSW
Diploma of Education (Business Administration and Management, General)
2004-2004
Phong Bui Skills
- Account Management
- Advanced Analytics
- Agile Methodologies
- Agile Project Management
- Analytics
- Artificial Intelligence (AI)
- BPO
- Business Advisory Services
- Business Analysis
- Business Analytics
- Business Insights
- Business Intelligence (BI)
- Business Process Improvement
- Business Requirements
- COPC
- COPC Registered Coordinator
- Call Center
- Call Centers
- Change Management
- Collaborative Leadership
- Communication
- Consulting
- Contact Center Strategy
- Contact Centers
- Continuous Improvement
- Critical Thinking
- Customer Experience
- Customer Experience Transformation
- Customer Insight
- Customer Satisfaction
- Data Analysis
- Data Analytics
- Data Architecture
- Data Ethics
- Data Governance
- Data Management
- Data Modeling
- Data Quality
- Data Science
- Data Strategies
- Data Visualization
- Data-Driven Insights
- Data-driven Decision Making
- Key Metrics
- Leadership
- Manage client expectations
- Operational Intelligence
- Organizational Leadership
- Outsourcing
- People Management
- Performance Analysis
- Performance Management
- Presentation Skills
- Presentations
- Problem Solving
- Process Improvement
- Product Management
- Product Strategy
- Professional Services
- Project Plans
- Reporting Metrics
- Service Delivery
- Service Levels
- Service Management
- Six Sigma
- Stakeholder Management
- Statistical Analysis
- Storytelling
- Strategic Leadership
- Strategic Roadmaps
- Team Management
- Technical Leadership
- Technology Roadmapping
- Vendor Management
- Workforce Management
Phong Bui Summary
- Phong Bui, based in Sydney, NSW, AU, is currently a Director Product and Insights at Customer Science. Phong Bui brings experience from previous roles at Customer Science and Datacom. Phong Bui holds a 2004 - 2004 Diploma of Education in Business Administration and Management, General @ TAFE NSW. With a robust skill set that includes Account Management, Advanced Analytics, Agile Methodologies, Agile Project Management, Analytics and more. Phong Bui has 2 emails on RocketReach.
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