Customer Science Group Information

Customer Science is an Australian Customer Experience (CX), Contact Centre, Service and Digital Transformation Company. We bring your customer and digital vision to life. We help you deliver services that are globally competitive. Proudly incorporating these specialist brands - Customer Science, Doll Martin Associates, UCA, Rapid Response Care, Value Management and Friendly Persuasion. We are an independent consulting firm, specialising in customer experience and digital transformation. Our people are practitioners and business leaders, not theorists. This means our solutions are innovative, practical and relevant. Our services are award winning. We achieve these results through empathy, data-driven decisions and industry expertise. We use customer centred service design to create better customer experiences that lead to customer satisfaction, customer retention, recommendations and repurchases. Our service focuses on your business objectives and brand to materially impact the organisations vision and targets. Rapid return on your investment in our services. We deliver more capacity, lower cost to serve, lower cost for the customer and/or revenue growth. With templates, tools and coaching we provide the necessary toolkit to handover sustained customer experience improvements. The benefits are greater experience for your team and customers that result in improved customer satisfaction, financial benefits and realised business objectives that are tangible & sustainable. We provide consulting, transformation, training, service design and service technology services in all Australian States and New Zealand.