James Johnstone Email
Chief Operating Officer @ Customer Science Group
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James Johnstone Location
- Sydney, NSW, AU
James Johnstone Work
- Chief Operating Officer @ (April 2026 - Present)
- Account Executive (Contact Centre Specialist) @ (September 2025 - April 2026)
- Associate Director - Managed Operations Presales (CX and ITO) @ (January 2025 - September 2025)
- Director - Specialist Sales (CX Technology and Operations) @ (March 2021 - January 2025)
- Head of Commercial Strategy (CX Technology and Operations) @ (July 2019 - March 2021)
- Head of Project and Commercial Services (CX Technology and Operations) @ (May 2016 - July 2019)
- Support Manager (Delivery lead for Infrastructure, Operating System, and Application Services) @ (June 2014 - May 2016)
- CSI Lead + APJ SME and Process Owner - Incident and Problem Management @ (June 2013 - June 2014)
- APJ SME - Incident and Problem Management @ (August 2011 - May 2013)
- Problem Manager @ (October 2010 - August 2011)
- Problem Manager @ (January 2009 - October 2010)
- Escalation Specialist (Customer Experience and Contact Centre Enablement) @ (January 2007 - January 2009)
- Major Incident Manager (Australia and New Zealand) @ (October 2006 - January 2007)
- Microsoft Escalation Coordinator (Australia and New Zealand) @ (February 2006 - October 2006)
- Microsoft Technical Support Team Leader – Tier 1 @ (September 2005 - February 2006)
- Program Administrator for Microsoft Support Services @ (November 2004 - September 2005)
- Microsoft Technical Support Representative – Tier 1 @ (January 2004 - November 2004)
James Johnstone Education
- Australian Institute of Company Directors
Company Directors Course (Company Directors Course)
2022-2022 - Australian Institute of Business
Master of Business Administration - MBA (Master of Business Administration - MBA)
2021 - Australian Institute of Business
Graduate Diploma (Management)
2020 - Australian Institute of Business
Graduate Certificate (Management)
2020 - australian college of commerce & management - rto code 1441
Certificate IV (Business (Frontline Management))
2006-2006 - australian college of commerce & management - rto code 1441
Certificate III (Telecommunications Customer Contact)
2005-2005 - TAFE NSW
Diploma (IT (Network Engineering))
2003-2003 - TAFE NSW
Certificate IV (IT (Network Management))
2003-2003 - TAFE NSW
Certificate III (IT (Network Administration))
2002-2002 - newington college
Higher School Certificate (Higher School Certificate)
1996-2001
James Johnstone Summary
- James Johnstone, based in Sydney, NSW, AU, is currently a Chief Operating Officer at Customer Science. James Johnstone brings experience from previous roles at Cisco and Datacom. James Johnstone holds a 2022 - 2022 Company Directors Course in Company Directors Course @ Australian Institute of Company Directors. James Johnstone has 1 emails on RocketReach.
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