Phonami Information

Sales, Marketing, Support, Service, Finance, HR, ERP, etc. all contribute to customer experience. Analytics using rich call data creates vital information for visibility into the customer's experience. Salesforce users benefit from Phonami because we reduce data entry, the main challenge in CRM usage, and we provide critical data to businesses desiring a 360 degree customer view. Phonami can be used company wide, providing call tracking of 100% of call activity with computer telephony integration (CTI), call automation and call analytics. Phonami automatically places the rich call data natively in Salesforce to enhance the Key Performance Indicators (KPI’s) of every department and every User for predictive analytics utilizing I Salesforce.com Wave Analytics, Reports, and Dashboards. In the Participation Age, time is the new money. Salesforce and CRM users benefit from Phonami because we reduce data entry, the main challenge in CRM, and we provide critical data businesses desire for a 360 degree customer view. In business today people don’t have the time to do the data entry needed for companies to get enough useful data about call activity. Data entry into CRM is counter productive. The only solution is automation. The dilemma between Salesforce.com and data entry. People either don’t have time for data entry or don’t find data entry a good use of time. Company investments in CRM are diminished if people don't or won’t do the necessary data entry. Call Automation and predictive analytics provides more time to sell with the knowledge to be more effective when selling. Users: Reduce data entry, increase use of Salesforce Managers: Get activity data for KPI’s and visibility