Call Center Supervisor @ (April 1999 - April 2001)
Business Support Specialist @ (January 1997 - April 1999)
Customer Support Technician @ (June 1995 - January 1997)
Philip Terrell Education
George Fox University
Master of Arts (MA) (Organizational Leadership)
2003-2005
George Fox University
Bachelor of Science (B.S.) (Management and Business Information Systems (MBIS))
1999-2004
Capital High School
Philip Terrell Skills
PMP
Business Intelligence
Vendor Management
Service Delivery
IT Service Management
Program Management
Customer Experience
HP
Process Improvement
Account Management
International Operations
Strategic Planning
Poeple Management
Performance Management
Change Management
Call Center
Cross-functional Team Leadership
International Relations
Customer Support
Customer Satisfaction
Customer Service
Customer Retention
Management
Operations Management
Building World Class Teams
Business Process Improvement
Business Coaching
Performance Measurement
Data Center
Team Leadership
Software Documentation
Call Centers
Strategy
Leadership
Technical Support
Sla
Project Planning
Outsourcing
Business Planning
Analysis
IT Outsourcing
HP Products
Project Management
Agile Project Management
Organizational Leadership
Design Thinking
Mentoring
Communication
Coaching
Philip Terrell Summary
Philip Terrell, based in Meridian, ID, US, is currently a Multi-Category, Global Program Manager at HP. Philip Terrell brings experience from previous roles at HP and Hewlett-Packard. Philip Terrell holds a 2003 - 2005 Master of Arts (MA) in Organizational Leadership @ George Fox University. With a robust skill set that includes PMP, Business Intelligence, Vendor Management, Service Delivery, IT Service Management and more. Philip Terrell has 2 emails and 1 mobile phone numbers on RocketReach.
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