Network Enterprise Technical Support Americas - Security Products @ (March 2001 - August 2006)
Internet Telephony Applications Product Support @ (May 1999 - November 2001)
Senior Technical Support @ (September 1998 - May 1999)
Phil Dubé Education
University of Ottawa
Bachelor’s Degree ( Psychology)
University of Ottawa
Bachelor’s Degree ( Policital Science)
Phil Dubé Skills
Account Management
Carrier-Grade Support Delivery
Cloud Computing
Complex Environment Management
Critical Issue Resolution
Cross-Functional Collaboration
Cross-functional Stakeholder Alignment
Cross-regional Coordination
Customer Adoption Strategies
Customer Advocacy
Customer Crisis Management
Customer Experience Management
Customer Issue Diagnosis
Customer Outcome Optimization
Customer Success
Customer Success Management
Customer Success Strategy
Cybersecurity
Data Center
Enterprise Account Strategy
Enterprise Customer Management
Enterprise Issue Management
Enterprise Software
Escalation Process Optimization
Firewalls
Global Service Delivery
IP
Implementation Governance
Internet Protocol (IP)
Internet Protocol Suite (TCP/IP)
Knowledge Base Management
Leadership
Methodology Standardization
Network Architecture
Network Design
Network Security
Networking
Operational Excellence
Organizational Dynamics
Performance Analytics & Metrics
Portfolio Management
Process Improvement
Product Roadmap Influence
Regional Escalation Point
Relationship Building
Resolution Framework Development
Resolution Time Optimization
Revenue Management
Routing
Security
Service Level Management
Service Management Frameworks
Service Optimization
Service Portfolio Development
Service Transformation
Solution Architecture Advisory
Strategic Service Leadership
Support Architecture Design
Switches
TCP/IP
Team Development
Team Growth & Development
Team Management
Team Mentoring & Leadership
Teamwork
Technical Advisory
Technical Communication
Technical Documentation
Technical Escalation Leadership
Technical Implementation Oversight
Technical Relationship Building
Technical Relationship Management
Technical Solution Development
Technical Support
Training
Troubleshooting
VPN
Virtual Private Network (VPN)
Virtualization
Telecommunications
MPLS
BGP
VoIP
Juniper
Cisco Technologies
QoS
OSPF
Phil Dubé Summary
Phil Dubé, based in Amsterdam, NH, NL, is currently a Senior Manager, Support Account Management at Palo Alto Networks. Phil Dubé brings experience from previous roles at Palo Alto Networks, Citrix and Juniper Networks. Phil Dubé holds a Bachelor’s Degree in Psychology @ University of Ottawa. With a robust skill set that includes Account Management, Carrier-Grade Support Delivery, Cloud Computing, Complex Environment Management, Critical Issue Resolution and more. Phil Dubé has 3 emails and 3 mobile phone numbers on RocketReach.
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