Patrick Wiedijk's Location
Bath, GB
Patrick Wiedijk's Work
- Director Digital Performance Optimisation @ Thames Water
- Portfolio Director CX. Head of IT Programmes Customer Experience and IT Business Partner. @ Thames Water
- Head of It Programmes Customer Experience, Portfolio Director CX @ Thames Water
- Programme Director Next Generation Contact Center @ Thames Water
- Senior Consultant Contact Center and WFM @ Vluent Workforce Management
- Senior Program Manager Customer Communication and WFM Technology @ Ikea Retail Services
- Head Workforce Management (Capacity Planning and Traffic Control) and Quality Management @ Mercedes-Benz Customer Assistance Center Maastricht NV
- Head Financial Controlling and Strategic Purchase @ Mercedes-Benz Customer Assistance Center Maastricht NV
- Unit Manager Customer Service @ DMC Services, LLC
- COO and owner @ Caffiéri Interior & Advice
Patrick Wiedijk's Education
- Harvard University
Exercising Leadership: Foundational Principles
2021 - 2021 - MBA, Laudius Business School
Yes (MBA Basic)
2011 - 2013 - COPC - CSP Registered Coordinator
COPC® Registered Coordinator (copc)
2014 - 2014
- Houston Project Management2013 - 2013
- Afas BV
Yes (Projecten Processbeheer)
2013 - 2013 - Afas BV
Yes (Specialisatiecursus InSite)
2013 - 2013 - ICM Opleidingen en Trainingen
yes (Professioneel inkopen/ Professional Purchase)
2013 - 2013 - Afas BV
yes (ERP Profit 2011)
2011 - 2011 - Global Project Performance, Prince2
Yes (Prince2 foundation)
2010 - 2010 - HBO Contact Center Management
HBO (Contact Center Management)
2005 - 2006
Patrick Wiedijk's Skills
- Outsourcing
- Change Management
- Management
- CRM
- ERP
- Project Management
- Operations Management
- Call Centers
- Customer Satisfaction
- Training
Patrick Wiedijk's Summary
Patrick Wiedijk, based in Bath, GB, is currently a Director Digital Performance Optimisation at Thames Water, bringing experience from previous roles at Thames Water and Vluent Workforce Management. Patrick Wiedijk holds a 2021 - 2021 Exercising Leadership: Foundational Principles @ Harvard University. With a robust skill set that includes Outsourcing, Change Management, Management, CRM, ERP and more, Patrick Wiedijk contributes valuable insights to the industry. Patrick Wiedijk has 2 emails on RocketReach.
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