Patrick John Pineda Email
Platform Support Specialist @ Hapi
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Patrick John Pineda Location
- Philippines
Patrick John Pineda Work
- Platform Support Specialist @ (April 2026 - Present)
- IT Manager - HOD @ (November 2025 - April 2026)
- IT Senior - Technical Support Specialist @ (June 2025 - October 2025)
- IT Officer - Application Support Services @ (August 2024 - June 2025)
- Technical Services Consultant @ (June 2023 - August 2024)
- Senior System Support @ (April 2022 - June 2023)
- Senior IT System Specialist @ (June 2020 - April 2022)
- Global IT Service Desk Analyst @ (November 2018 - May 2020)
- In-Game and Technical Advisor @ (April 2017 - October 2018)
Patrick John Pineda Education
- Technological University of the Philippines
Bachelor of of Science in Information System
2013-2018
Patrick John Pineda Skills
- 24x7 Production Support
- Active Directory
- Amazon Web Services (AWS)
- Artificial Intelligence (AI)
- Avaya IP Telephony
- Avaya Site Administration (ASA)
- Budget Management
- Business Operations
- Citrix Products
- Client Onboarding
- Communication
- Computer Information Systems
- Cross-team Collaboration
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Systems
- Data Integration
- Desktop Virtualization
- Gaming
- Hotel Systems
- IT Consulting
- ITIL Process
- ITIL4
- Incident Management
- Interpersonal Skills
- Leadership
- Management
- Microsoft 365
- Microsoft Azure
- New hire onboarding
- Non-Gaming
- OPERA PMS
- Outages
- Pre-opening
- Product Knowledge
- Project Implementation
- Project Management
- REST APIs
- Salesforce Lightning
- Secure Remote Access
- Subject Matter Experts
- System Maintenance
- System Migration
- Systems Planning
- Team Leadership
- Team Management
- Technical Support
- Telephony
- Thinkiosk
- Ticketing Systems
- Vendor Management
- Work At Home
- Zendesk
- Zendesk Explore
Patrick John Pineda Summary
- Patrick John Pineda, based in Philippines, is currently a Platform Support Specialist at Hapi. Patrick John Pineda brings experience from previous roles at Wyndham Garden, Okada Manila and Oracle. Patrick John Pineda holds a 2013 - 2018 Bachelor of of Science in Information System @ Technological University of the Philippines. With a robust skill set that includes 24x7 Production Support, Active Directory, Amazon Web Services (AWS), Artificial Intelligence (AI), Avaya IP Telephony and more.
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