OTRS - The Service Desk Platform by EasyVista is a modular service management platform for SMB and midmarket organizations. Built on ITIL practices and designed for rapid deployment, it enables teams to quickly establish and scale service operations. As part of EasyVista, OTRS integrates into a unified service desk ecosystem spanning ticketing, remote support, monitoring, and automation, supporting organizations such as Lufthansa, Porsche, Haribo, and BSI.
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The OTRS Group annual revenue was $8.1 million in 2026.
Christopher Kuhn is the Chief Operations Officer of OTRS Group.
64 people are employed at OTRS Group.
OTRS Group is based in Oberursel, Hessen.
The NAICS codes for OTRS Group are [541, 541511, 54151, 54, 5415].
The SIC codes for OTRS Group are [737, 73].