INTRACOM established in 1977 by Sokratis Kokkalis, executive Chairman of the Company, soon evolved into a leading Greek conglomerate strategically positioned in high growth sectors, with significant international footprint and export activity.
In December 2005, INTRACOM has been transformed into INTRACOM HOLDINGS SA, the main shareholder of a group of leading companies specializing in high tech IT solutions and services, advanced defense electronics systems, constructions, real estate and renewable energy.
Following recent transactions, INTRACOM is gradually evolving into investment company, aiming to achieve higherinvestment returns, thus offering, over time, increased value to its shareholders.
TeleDirect provides 24/7 U.S.-based call center and answering services for organizations that cannot afford to miss important calls. TeleDirect Call Centers works with organizations where every call matters.
For many businesses, a missed call can mean a missed patient, client, customer, or opportunity. TeleDirect helps organizations ensure that every interaction is handled professionally, reliably, and around the clock.
We provide 24/7 U.S.-based call center support that helps companies manage high call volumes, improve responsiveness, and deliver consistent customer experiences.
TeleDirect works with organizations across many industries, including:
• Healthcare providers and medical groups
• Law firms and legal services
• Financial services companies
• Home services businesses
• E-commerce and retail brands
• Technology companies
• Property management firms
• Nonprofits and government agencies
• And many other industries that rely on responsive customer communication
Our services include:
• Patient access and appointment scheduling
• Legal intake and client response management
• After-hours answering services
• Overflow call handling during peak demand
• Customer support and help desk services
• Lead response and qualification
TeleDirect operates 24/7/365 with experienced U.S.-based agents, helping organizations maintain professional communication while allowing their internal teams to stay focused on their core work.
We support companies across the United States that depend on reliable, scalable, and professional customer communication.
Founded in 1982, Call Experts is a family owned and operated call center focused on providing extensive telecommunications and office-based services to professionals in numerous industry categories.
Experience in virtually all answering service and call/contact center applications, numerous long-standing customer relationships, and a corporate culture that values kindness and professionalism has allowed Call Experts to experience outstanding growth over the last ten years. From just one small office in Charleston, S.C., the company has grown to three offices along the East Coast with over 200 employees. In the last three years, Call Experts has experienced growth of more than 129%.
Call Experts takes a consultative approach with your organization to develop an affordable, efficient plan addressing complete call management, overflow call management, answering services, help desk, order taking, or any other telephone or messaging needs.
All agents at Call Experts go through a multi-week training program followed by continued learning and quality assurance training. The program develops a clear understanding of problem-solving skills, customer service standards, reporting systems, internal call center programs, and how to manage your customers' needs. Call Experts offers a career path that seeks to motivate and empower every employee. We always try first to promote staff members from within.
Our team is value-oriented, organized, and committed to excellence. Our company prides itself on a family atmosphere that extends beyond employees to clients. Our daily mission is to create a sense of community that benefits every one of the team members and each of the clients too.