Call Experts Information

Founded in 1982, Call Experts is a family owned and operated call center focused on providing extensive telecommunications and office-based services to professionals in numerous industry categories. Experience in virtually all answering service and call/contact center applications, numerous long-standing customer relationships, and a corporate culture that values kindness and professionalism has allowed Call Experts to experience outstanding growth over the last ten years. From just one small office in Charleston, S.C., the company has grown to three offices along the East Coast with over 200 employees. In the last three years, Call Experts has experienced growth of more than 129%. Call Experts takes a consultative approach with your organization to develop an affordable, efficient plan addressing complete call management, overflow call management, answering services, help desk, order taking, or any other telephone or messaging needs. All agents at Call Experts go through a multi-week training program followed by continued learning and quality assurance training. The program develops a clear understanding of problem-solving skills, customer service standards, reporting systems, internal call center programs, and how to manage your customers' needs. Call Experts offers a career path that seeks to motivate and empower every employee. We always try first to promote staff members from within. Our team is value-oriented, organized, and committed to excellence. Our company prides itself on a family atmosphere that extends beyond employees to clients. Our daily mission is to create a sense of community that benefits every one of the team members and each of the clients too.