Smith.ai Information

Smith.ai is the end-to-end intake system for law firms, with AI and live agents working together to answer every call on the first ring, 24/7. Smith.ai qualifies leads, captures case details, books consultations, and sends retainers, so more callers become signed clients. Why firms choose Smith.ai: • AI-led, human-backed: AI handles routine calls efficiently, and 500+ North American live agents step in when a matter needs nuance or empathy. Firms pick the mix that best fits their needs: our AI Receptionist, human-led Virtual Receptionists, or a hybrid of both. • Built for legal intake: Custom qualifying questions and intake flows across several practice areas, including personal injury, family law, criminal defense, estate planning, immigration, and employment law. • Connected to the software you already use: Call and intake data syncs with Clio, MyCase, Lawmatics, Filevine, Smokeball, PracticePanther, Litify, and more. Consultations land on the right calendar and contact records update in real time, with no manual entry. • Built-in quality: Smith.ai lets teams test call flows before they go live, plus monitor and rate them after, so both AI-led and human-led intake improves with each call. More than 5,000 law firms trust Smith.ai, and we've handled over 25 million calls since 2015. We become a true extension to legal teams so attorneys and staff can focus on the work only they can do.