OneDirect is India’s leading Customer Experience Management Company. Built for enterprises, with all CX modules under one roof. The product modules include: 1. Service Management Platform - Call, Email, Social, Blogs, Reviews, and many more. (Over 200 channel integrations) 2. Feedback Management Platform - Customers, Employees, and Partners 3. Messaging - FAQs, Smart help, and Live Chat. 4. Advance analytics engine - Command centers. 5. Service 360 - The one true view of the customer and his journey with the brand. We work with brands across verticals like Consumer Electronics, Aviation, Automotive, BFSI, Government, Retail, Healthcare, Travel, Real Estate and Hospitality.
| Website | http://www.getonedirect.com |
| Employees | 55 (28 on RocketReach) |
| Founded | 2013 |
| Technologies |
JavaScript
,
HTML
,
Twitter
+26 more
(view full list)
|
| Industry | IT Services and IT Consulting |
| Keywords | Customer Experience Management, Service Management Platform, Omnichannel Customer Service, Customer Relationship Management, Customer Service Platform, Cx Platform, Call Center Software, Customer Engagement Platform, Social Media Management, Multichannel Customer Service, Customer Feedback Management, Contact Center Software, Customer Support Software, Customer Communication Management, Help Desk Software, Cx Software, Online Reviews Management |
| Competitors | Salesforce, HubSpot, Zendesk Sell, Zoho, Talkdesk, Intercom, Help Scout, Overseas Examinations Commission, HappyFox, Kayako +47 more (view full list) |
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28 people are employed at OneDirect.
Top OneDirect Employees
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Priyanka Singh
Quality Assurance Engineer at OneDirect
Bengaluru, KA, IN -
Priya Sharma
Solution Specialist - OneDirect at OneDirect
Bengaluru, KA, IN1 -
Shudhanshu S.
Business Development Executive at OneDirect
Karnataka, India -
Oyo Examol
Email Marketing Specialist at OneDirect
Karnataka, India -
Vikram Dagar
Social Media Coordinator at OneDirect
Delhi, India1 -
Aquib Rahman
IT Engineer at OneDirect
Delhi, India1 -
Anvi Garg
Online reputation Executive at OneDirect
Gurugram, HR, IN2 -
Krishnan Venkitachalam
Administration Manager at OneDirect
Bengaluru, KA, IN2 -
Hritvij Singh
Product Analyst at OneDirect
Bengaluru, KA, IN -
Sanjay Pal
Senior Quality Analyst at OneDirect
New Delhi, DL, IN
